#Error Handling

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Error handling refers to the response and recovery procedures from error conditions present in a software application. It is the process comprised of anticipation, detection and resolution of application errors, programming errors or communication errors.

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Question Patty Aguirre-Romero · Feb 23, 2024

Hi All,

When resending HL7 messages out, the receiving system rejects the message indicating the "Message Control ID already exists" (see error below). Iris retries resending the same message until the receiving system crashes and the BO disconnects in Iris. I would like to suspend the message when Iris receives that error and move on to the next message. Is this possible? Can it be handled by the BO Reply Code Actions settings? What reply code actions should I use? 

The error comes back when using the default Reply Code Actions ':?R=RF,:?E=S,:~=S,:?A=C,:*=S,:I?=W,:T?

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Question Ashok Kumar T · Dec 19, 2023

Hello Community,.

I've updated the IRIS community form 2023.2 to 2023.3 and I didn't see the User defined(Sample) error messages in ^IRIS.Msg global even I verified in both pointer and data level. I re run the set x=##class(%MessageDictionary).Import("error.xml") After import I could see the pointers and data in ^IRIS.Msg

Is the User defined error will reset from the server after IRIS upgrade?

Regards,

Ashok

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Question Smythe Smythee · Aug 23, 2023

Hi Community ,

I am using %Date Property for defining one csv source message class .Please refer below class

Class CSVtoHL7. Inputfile.Record  Extends  ,(%XML.Adaptor, Ens.Request, EnsLib.RecordMap.Base) [ Inheritance = right, ProcedureBlock ]

{

Property ID As %Integer;

Property LastName As %String;

Property FirstName As %String;

Property MiddleName As %String;

Property DOB As %Date;

Property Gender As %String;
}

Please refer to data transformation class

XData DTL [ XMLNamespace = "http://www.intersystems.com/dtl]
{
<transform sourceClass='CSVtoHL7.Inputfile.RecordtargetClass='EnsLib.HL7.

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Question Lewis Houlden · Jul 20, 2023

Hi InterSystems Community

We recently had an issue where we weren't able to parse a JSON HTTP request, but the issue went by unnoticed. We also did not have a trace of what the raw HTTP request was that we couldn't parse. I'm looking at improving our this by:
Tracing the raw request using $$$TRACE

Raising an alert which will hit our Ens.Alert router which will compose and send an email

I'm having an issue with consistently raising the alert (I've seen it raise an alert before, and then it wouldn't raise it again on a subsequent message), and also the error back does not really make sense.

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Question Clarissa John · May 31, 2023

I have been trying to do a backup from tape using the D ^DBREST command.  I am not able to connect to the tape drive, that recently got replaced.  It is configured and I can see it with IBM's ITDT.  I did a test and it came back with the error below:

Are there any suggestions on how to fix this or what commands to use to get this opened and connected?  I do appreciate it.

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Question John McBride · May 2, 2023

Hello All, 

I'm trying to sign some custom JWT with x.509 certs but running into a problem with the signed JWT containing some information I need in the JOSE header.

Is there a way to get the "X5C:[]" header included in the signed JTW? IS this as easy as setting something like the following

Set JOSE("x5c") = "public key"

Thanks

John

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Question Michael Gosselin · Mar 3, 2023

Hi,

I have an issue I could use a little help with. The other day, there was a connection problem with a client, and when trying to update information, we received 75 email notifications that there was a connection problem. I have looked in documentation, and the items on managed alerts might be a solution. However, I know some places have a system where then limit the number of messages of a particular error sent via the Ens.alert process/operation. I'm trying to determine what text should be considered for a message to be "identical".

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Question Joe Jones · Jan 24, 2023

Hi Community,

I have created a HL7 production in my working environment, Ens.Alert ,EMailAlert, PagerAlert, and  BadMessageHandler are created.

Can anyone explain how Ens.Alert and BadMessageHandler will work when an HL7 message in Passed in Business service and how these 2 are related when any error occurs in the Production envinorment?

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Question Jonathan Earnest · Jan 13, 2023

I'm trying to get started with IRIS for Health but every time I got to a step that asks me to install a .whl-package I cant continue. I'm getting an error that the file does not exist.

Here is the complete error message:

PS C:\Users\x\GIT\quickstarts-multimodel-python> pip install nativeAPI_wheel\irisnative-1.0.0-cp39-cp39m-win_amd64.whl    
WARNING: Requirement 'nativeAPI_wheel\\irisnative-1.0.0-cp39-cp39m-win_amd64.whl' looks like a filename, but the file does not exist
ERROR: irisnative-1.0.0-cp39-cp39m-win_amd64.whl is not a supported wheel on this platform.

Am I doing something wrong?

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Question David Wright · Jan 13, 2023

I want to grant access to view the Error Trap in System Management Portal to certain admins, without giving them access to anything that would alter Caché behavior, such as users or database sizes.  I was looking for a granular Resource that would do this, but haven't been able to find what I'm looking for.

Secondly, I granted %Developer role to my developers, but they don't appear to be able to use custom menus in Cache Studio until I grant them %All. Is there a granular Resource that I could use to add to a custom Role and grant to them that would allow custom menus in Cache Studio?

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Question Rob Schoenmakers · Dec 21, 2022

Hello everybody,

In the documentation I read the following:

Alerts are messages generated by production components. InterSystems IRIS automatically writes the alerts to a log file and sends then to the production component named Ens.Alert. If your production does not have a component named Ens.Alert, then InterSystems IRIS writes alerts to the log file but does not send them to any component. The component named Ens.Alert can be of any class. The most frequently used classes for Ens.Alert are:

I am not able to find the log file where the alerts are stored.

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Article Paul Hurley · Aug 17, 2022 1m read




























IrisStat options
a All
b bits
c counters
d dump processes
e error log
f global module flags
g ^GLOSTAT info
h irisstat usage
j journal
k prefetch daemons
l LRU global buffers
m GFILETAB
n network
o clear irisstat
p processes
q hibernation semaphores
s irisstat exe directory
t run irisstat in loop
u locks
v Check versions
w write daemon queues
B Blocks in GBFSPECQ
C inter-job comms
D sample block collisions
E cluster status
G
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Question Jun Suzuki · Aug 8, 2022

Hello, new user here ! My admin granted me all access to the domain I'm working on. Nonetheless, I'm unable to perform simple SQL queries such as creating a table or an index.

What I have tried :

  • Creating a table : within the namespace I've been granted access to, I'm trying to create a table with 2 methods :

    • Basic query : CREATE TABLE test.hello_world (col1 INTEGER, col2 VARCHAR) This raises the error :

    [SQLCODE: <-400>:] [%msg: ^rINDEXCLASS("HS.JSON.WRITER"),/iris/irishealth/mgr/HSCUSTOM/>]

    • Creating a table from an already existing view : CREATE TABLE test.hello_world AS SELECT test.
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Question Scott Roth · Feb 25, 2022

After what is seemed was weeks, I finally got SSL/TLS enabled on both Apache Web Server and IRIS using the Web Gateway. However while we can now use HTTPS to connect to our Development instance of IRIS, I am running into several errors when I have others try to access the Management Portal via HTTPS.

We are seeing...

  • "Unexpected status code, unable to process Hyper Event: Internal Server Error (500)"
  • Server Unavailable
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Question Kurro Lopez · Feb 17, 2022

Hi all,

I have a rule to throw a message when there is an error. I want to prevent send the email if the origin of the error is the API to send the email

This is my rule

Now, If there is any error in any process, it works, but if there is an error in MyProduct.BO.SendEmail it is trying to send the error again, and it is a infinite loop.

Is there any way to check what is the origin and don't process if the origin is MyProduct.BO.SendEmail?

I've tried to set a condition in when node but it doesn't catch any property of Ens.AlertRequest

It doesn't work.

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Question David.Satorres6134 · Sep 21, 2021

Hello,

I'm experiencing a recurrent problem that I haven't found the way to solve, so I'm coming here with the hope somebody can give me a new approach.

To make it short: we are creating categories on-demand to be able to place the maximum numbers of workers in memory, avoiding the limits established by system categories. But from time to time, one of this creation fails and system is no able to start the queue. The error we are getting is:

ERREUR #7823: Invalid work queue manager category supplied 'User.65733'.1<INVALID OREF> 

The code is very simple:

s ^%SYS("WQM","MaxActiveWorkers","User.
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Question Lewis Houlden · Aug 26, 2021

New to Health Connect so please forgive me if this is a stupid question! Is there a specific error code returned when a user initiates an abort from the jobs tab of the business host? I want to be able to treat the Abort as Completed due to our complex business process. Currently, hitting abort just retries the message to the same business operation. Want I want to do is provide the error code used by the Abort (if there is one) and treat it as OK

Thanks in advance.

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Question Sehinde Raji · Aug 21, 2021

Hey everyone as you may know I am a beginner and I am kindly asking for some assistance in a problem I have been solving. The problem is that I am calling a user defined function within a procedure called occupiedseatsAdj and the compiler comes up with this error. 



<NOLINE> There has been an attempt to refer to a nonexistent routine line.

From what I understand I can call a user defined function from within a procedure (correct me if I am wrong) as shown below. Is this the correct way or should I create a .Mac file and include it somewhere within the above mentioned cls file ?

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Question Norman W. Freeman · May 26, 2021

I have some code in a mac routine that use indentation and the "." character : 
 

 IF condition1 DO
     .WRITE YCR,...
     .WRITE YCR,...
     .WRITE YCR,...

I would like to add a try / catch block between the write statements.
I can't refactor the whole code and use indentation with curly braces instead (there is too much code, not written by me)

I have tried the following but it does not work (it compiles, but code stop running right before the try keyword)

 IF condition1 DO
    try {
        .WRITE YCR,.
        .WRITE YCR,.
        .
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Question Luiz Raeder · Feb 1, 2021

In the context of IKO (Iris Kubernetes Operator) the question of Service not redirecting dynamically to the correct Pod is still pending.
In production this can be dangerous since an overload (or any other simpler problem) can cause you to change the main Pod and leave the application inoperable until we intervene.

Intersystems support warned that this is still an issue of IKO, but there are some possibilities that I am studying.

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Question fajie xie · Jan 27, 2021

许可证检测中,当前许可证使用达到100%,我们应该如何迅速处理解决它?并且不影响生产环境。
In license detection, the current license usage reaches 100%. How can we deal with it quickly? And does not affect the production environment.

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