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Troubleshooting Productions
Get an introduction to troubleshooting productions, with a focus on locating and understanding some of the key Management Portal pages when troubleshooting.

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Are you all ready for something you wish you knew ages ago (or, in my case, a DECADE ago)? Open up a portal in your favorite instance and go to:

System Administration->Configuration->Additional Settings->Startup

Scroll down to "Terminal Prompt" and click 'Edit'. This allows you to edit what you see on your terminal prompt. You can change that to my current setting: 8,3,2

What does this do? It adds your instance name for your prompt. So now your prompt can look like:

DEVELOPMENT:USER>

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Question
· Aug 12, 2019
Expand EnsPortal

Hello,

How should I go about it to add a page to the EnsPortal? I want to display a dashboard like page and I would like to be able to have it accessible from Management Portal. I hope there is a better way than typing the URL in address bar. Is the menu for Management Portal editable?

Thanks,

Oliver

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Hi all,

I am trying to create multiple tasks all in a single task.

For instance MyApp has three tasks.

One to send a email if a limit is exceeded = MyApp-check-credits

One to purge files = MyApp-purge

One to auto delete files = MyApp-Del

I would love to get all tasks MyApp-check-credits, MyApp-purge, MyApp-Del into a single parent task called MyApp-AllTasks.

Is there anyone that could give me guidance of how to complete this it would be much appreciated.

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Hello,

When i click on the menu to run the Data import wizard from MP, i receive following CSP error

<UNDEFINED>zOnPageHEAD+229^%cspapp.exp.utilsqleximwizardcontent.1 *schemaname : CSP Error

It is happening for all the namespaces. Looks like some permission issue. Same issue with Data Export wizard. Help to resolve this will be appreciated.

I am using

Cache for Windows (x86-64) 2017.2.2 (Build 865_0_18763U)

Thanks,

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On one of our servers, when I am in Mgmt Portal and click the link for Configure / CSP Gateway Management, I get this url:

http://ipaddress.of.server:port/INSTANCENAME/csp/bin/Systems/Module.cxw?CSPSYS=0&CSPSYSreferer=_CSP.Portal.Home.zen

but the page displays a 0, and nothing else. Literally, just a 0. This link works on our other servers, with the same URL. Any idea why?

Thanks,

Laura

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Question
· Mar 28, 2019
Problem starting production

Hope someone can help me, so i was developing a script and during the tests I was using the csession to execute a method. Also i thought i had to stop the instance i was using, so I used the ccontrol stop [instanceName] to stop the instance, but when i restarted the instance i got this error trying to start my production, I have an idea of what's the problem but i don't know how to fix it.

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I'm able to log into my local instance of HealthShare through the Management Portal, but once I've done so, the screen is entirely blank. I'm still able to access Terminal and Studio without any issue, as well as a hosted instance's Management Portal. I've tried stopping and starting HealthShare, no luck. I've been working on this instance for the past several months and haven't experienced anything like this, and I don't know of anything that I was doing that would have broken the Management Portal. Anyone have a suggestion as to where to go from here?

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Hi,

I have a custom classes that that I use with EnsLib.SQL.OutboundAdapter to convert HL7v2 messages to SQL INSERT statements to write results to an SQL database.

Weirdly the management portal is not drawing the the lines between my process and operation when viewing my production on the ' Ensemble > Production Configuration' screen. Clicking the green dot flashes the 'computing connections' message, and highlights my operation, but no lines get rendered:

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Time after time on CSP Session page of our Cache 2017.2.1 installation I see that all licenses are consumed by CSP sessions of /csp/sys, /csp/sys/op/and /csp/sys/mgr applications which I assume are sessions of Management Portal. The problem is that there are only few of us accessing the Portal and as we test by browsing Portal, we can't reproduce the problem.

Is there any way to see client IP of CSP session? Any other way to approach the problem?

The problem looks very similar to the Forefox-related one but we don't use Forefox.

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Hi! I have a local project written on Cache and Atelier on my PC. I need to move it to notebook. Tried to export globals, classes, MAC-programms and csp with frontend stuff, but after I created my apps on notebook and imported my set, it just didn't work. I think it's because I have some settings on Management Portal, so how can I export portal settings and what I should export to have my working apps on another computer?

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I have a cache client with a list of several servers.

One of the server is working with an IIS server that is not the Cache DB server.

The connection to the IIS server is only through https (SSL)

I tried to define the Web Server IP Address to https://some.server.name but it didn't let me to specify the https

So I tried to define Web Server Port to 443 but when I chose the SMP it's trying to open http://some.server.name:443/csp/sys/UtilHome.csp

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Hello Community,

I recently encountered a issue with Caché and I can't figure out where the problem is coming from.

I noticed that the license limit (200) was reached whenever I was opening my Studio (so it seems). When this occurs, I restart Caché (with the Cube in the Taskbar), and the number of license used is back to 1%, but grows back after. The time taken before the number of license grows back again looks pretty random.

Here is a couple of screenshots :

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Hi there.

I was wondering if there was a supported way of editing the Title bar of the management portal so that at a glance it is clear as to what environment is being worked on. This would be in addition to the namespace and server name being displayed.

Ideally I would like to make it clear at a glance that a user is working within the Dev or Live environment.

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We have a large number of processes and operations being applied to outbound HL7 messages from our PAS.

If I select a message, and open its visual trace, I see the service, as well as all processes, and operations.

My debugging is often about a new operation, and I don't need to see all the other operations that are in functioning as desired.

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Currently, we are utilizing batch jobs at the OS level to kick off routines that watch for files. We are trying to convert these processes to be performed by the Task Manager.

The routines have while loops and perform while loops so long as the time parameters are being met.

What's the best way to ensure Task Manager kicks them off after the completion of the shutdown/backup/start process is performed, which we do nightly? I want to ensure that it starts it regardless of the time that we've set.

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My boss would like to change the Ensemble logo that one sees in the mangement portal, because it's part of the DeepSee Anaylzer.

I can see where it lives on the generated html.

I kow that you can set the logo for the User POrtal settings in DeepSee -- you can specifiy a URL for your logo. But we'd like to go one stee further and change the Ensemble by InterSystems to our own logo / company name.

Is it possible to change this in the code? Is there a Configuration setting to change this?

Thanks,

Laura

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Hi,

we´re looking for a way to determine, if the System Management Portal (SMP) is only accessible through ssl/tls -> https. One of our applications send daily reports via email and places some dynamically created links within it. The application runs on the instance being monitorred (Ensemble-Productions).

Since we migrate some of our customers systems to use https for the SMP connection, we need to generate those links with https:// instead of http://. Our application is characterized as kind of a lib so we use it for many of our clients systems.

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