· Nov 21, 2017

[Fixed] License limit exceeded

Hello Community,

I recently encountered a issue with Caché and I can't figure out where the problem is coming from.

I noticed that the license limit (200)  was reached whenever I was opening my Studio (so it seems). When this occurs, I restart Caché (with the Cube in the Taskbar), and the number of license used is back to 1%, but grows back after.  The time taken before the number of license  grows back again looks pretty random.

Here is a couple of screenshots :

Does anybody know where the problem might come from ?

Discussion (7)1
Log in or sign up to continue

One thing to check is to make sure your users are not starting up multiple CSP sessions from the same or different browsers on the same device.

Some of our users learned that there was no limit, before we changed our software, to the number of simultaneous CSP application windows they could open.

Six months after we rolled out the application suddenly the entire user population started opening multiple windows and we ran out of license slots.

Bonne chance,

Tom Fitzgibbon | gototomAtG...l | 3474648531


The problem was finally related to Firefox Quantum:

« The new Firefox 57.0 Quantum with optimized performance setting quickly eats License Units

latest Firefox 57.0 Quantum, released 11/14 when installed on the box with Ensemble/HealthShare is eating up all available license units, eventually resulting in "license limit exceeded". 

That seems to be caused by the Firefox browser engine which is using parallelism optimizing the multi-core CPUs.

Here are the relevant links:

There is one setting Performance in the latest Firefox about:preferences where the hardware acceleration + content process limit could be set. »