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#Worldwide Response Center (WRC)

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Worldwide Response Center (WRC) - is InterSystems support service.We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisors in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.

InterSystems has corrected a defect that may cause Windows Telnet processes that are secured using SSL/TLS to hang indefinitely; this may then cause an instance to become unresponsive. This defect is present only on Windows platforms.

This defect affects:

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Hi All,

Can you please guide me on how to restore the .cbk file from the 2015 Cache version into the 2017 version or any other versions of Cache or IRIS software? I have a new instance on my server. It's an entirely new server. I have a .cbk backup file. I want to restore the backup file into a new namespace which one I will create on my new server. When I am trying on ^DBREST utility, I am getting "This is not a Cache Backup File" this error.

Please advise on this. It's a bit urgent.

Thanks,

Arun Kumar.

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InterSystems has corrected a defect that can cause a build-up of orphaned processes consuming system resources. In extreme cases, this can cause a system to become unresponsive.

This defect affects the following versions:

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This message contains two recent HealthShare Advisories, which are available below.

  • Advisory: Consent API allows for the creation of consent policies for non-existing MPI IDs
  • Advisory: Issue with Consent Processing in the Operational Data Store

These advisories are also on the InterSystems Product Alerts and Advisories page

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Hi,

somehow my installation on win10 canceled during finish. "Installation of Caché finished" showed up for 20 minutes and canceled with an error I didn't saved.

Every file and service was installed but never registered as successfull installation. Now I try to reinstall it but the installer shows me everytime "Another installation is already in progress. Please finish the second installation first".

The unfinished installation is broken. I can't startup Caché from launcher. So I deleted everything in c:/intersystems

Things I already tried:

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This message contains three recent HealthShare Advisories, which are available below.

  • Advisory: ODS Not Storing Observations When Terminology Translations Are Used
  • Advisory: Composite Record Definition Must Reference Implemented Linkage Definition
  • Advisory: Potential for Outdated Terms of Use to be Presented in Personal Community

These advisories are also on the InterSystems Product Alerts and Advisories page

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InterSystems has corrected a defect that can lead to missing resource data in FHIR search results.

This problem exists for:

  • HealthShare Unified Care Record 2020.1.0 b7015

This defect occurs due to an incorrect resource being deleted from the search index. Subsequent FHIR Resource requests against the FHIR Repository may return incomplete results due to that missing index. Any type of FHIR resource data can be lost, and depending on when the defect occurs, the same FHIR request could return different result sets.

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InterSystems has corrected two defects that affect online backup of very large databases. Backups taken via external methods, such as snapshots or direct file copies, are not affected. These defects exist in all released versions of all InterSystems products.

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InterSystems has corrected two defects that, in rare circumstances, can result in data integrity corruption after running global compaction, database compaction, or database defragmentation. InterSystems recommends avoiding these utilities until after applying the corrections listed below.

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This message contains three recent HealthShare Advisories, which are available below.

These advisories are also on the InterSystems Product Alerts and Advisories page

  • Advisory: Patient data is missing in the HSAA.PatientNumber table
  • Advisory: The UpdatePlan for all cubes and cube groups is set to be Manual instead of BuildSynch
  • Advisory: Slow DELETE query during Health Insight data ingestion

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Article
Peter Steiwer · Mar 2, 2020 2m read
SQL -99 error while viewing a listing

This error is sometimes seen while viewing a listing in InterSystems IRIS Business Intelligence:
ERROR #5540: SQLCODE: -99 Message: User <USERNAME> is not privileged for the operation (4)

As the error suggests, this is due to a permission error. To figure out which permissions are missing/needed, we can take a look at the SQL query that is generated. We will use a query from SAMPLES as an example.

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