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#Worldwide Response Center (WRC)

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Worldwide Response Center (WRC) - is InterSystems support service.We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisors in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.

InterSystems has corrected an issue that can cause InterSystems IRIS® and Caché to not take advantage of large pages for shared memory on Windows, even though these products report that large pages are allocated. This can have detrimental effects on system performance.

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Prospects, Customers, and Employees can now download IRIS and IRIS for Health both Community and Enterprise editions on https://evaluation.intersystems.com

This will allow for new features not yet released to be tested by prospective customers and current customers to sample the latest and greatest that is in the works.

How to View:

For Prospects simply selecting an option with "(Preview)" in the Name will allow for download of preview software

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December 13, 2021 - Advisory: Vulnerability in Apache Log4j2 Library Affecting InterSystems Products

InterSystems is currently investigating the impact of a security vulnerability related to Apache Log4j2.

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InterSystems has identified an issue with product distributions containing Certificate Authority certificates that expire at the end of 2020. This issue does not affect system operation or system security in any way, although it does generate alerts about expiring certificates in the cconsole.log or messages.log files.

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February 11, 2021 – Advisory: Incomplete Query Results with ‘ORDER BY <row ID field> DESC’ – HealthShare

InterSystems has corrected a defect that can cause incomplete query results. This defect affects the platforms underlying HealthShare and HealthShare Health Connect:

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InterSystems has corrected a defect that may cause Windows Telnet processes that are secured using SSL/TLS to hang indefinitely; this may then cause an instance to become unresponsive. This defect is present only on Windows platforms.

This defect affects:

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InterSystems has corrected a defect that can cause a build-up of orphaned processes consuming system resources. In extreme cases, this can cause a system to become unresponsive.

This defect affects the following versions:

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This message contains two recent HealthShare Advisories, which are available below.

  • Advisory: Consent API allows for the creation of consent policies for non-existing MPI IDs
  • Advisory: Issue with Consent Processing in the Operational Data Store

These advisories are also on the InterSystems Product Alerts and Advisories page

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This message contains three recent HealthShare Advisories, which are available below.

  • Advisory: ODS Not Storing Observations When Terminology Translations Are Used
  • Advisory: Composite Record Definition Must Reference Implemented Linkage Definition
  • Advisory: Potential for Outdated Terms of Use to be Presented in Personal Community

These advisories are also on the InterSystems Product Alerts and Advisories page

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InterSystems has corrected a defect that can lead to missing resource data in FHIR search results.

This problem exists for:

  • HealthShare Unified Care Record 2020.1.0 b7015

This defect occurs due to an incorrect resource being deleted from the search index. Subsequent FHIR Resource requests against the FHIR Repository may return incomplete results due to that missing index. Any type of FHIR resource data can be lost, and depending on when the defect occurs, the same FHIR request could return different result sets.

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InterSystems has corrected two defects that affect online backup of very large databases. Backups taken via external methods, such as snapshots or direct file copies, are not affected. These defects exist in all released versions of all InterSystems products.

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