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#Worldwide Response Center (WRC)

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Worldwide Response Center (WRC) - is InterSystems support service.We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisors in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.

This message contains three recent HealthShare Advisories, which are available below.

These advisories are also on the InterSystems Product Alerts and Advisories page

  • Advisory: Patient data is missing in the HSAA.PatientNumber table
  • Advisory: The UpdatePlan for all cubes and cube groups is set to be Manual instead of BuildSynch
  • Advisory: Slow DELETE query during Health Insight data ingestion

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Announcement
· Feb 13, 2020
Class Queries

Class Queries in InterSystems IRIS (and Cache, Ensemble, HealthShare) is a useful tool that separates SQL queries from Object Script code. Basically, it works like this: suppose that you want to use the same SQL query with different arguments in several different places.In this case you can avoid code duplication by declaring the query body as a class query and then calling this query by name.

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Question
· Jan 21, 2020
Use MDX

Hi there,
We need your help, in the build pivot with DMX, we don't can run the pivot. The MDX use is:

WITH MEMBER [Measures].[CondicionesContCompleta] AS ( IIf([Measures].[CondicionesContCompleta] = Null, 0,[Measures].[CondicionesContCompleta] ) ) SELECT NON EMPTY ( [Gerencia].Gerencia].[Gerencia] ) ON ROWS, NON EMPTY ( [Measures].[CondicionesContCompleta] ) ON COLUMNS FROM [Condiciones]

and when we executed the pivot display the next dialog.

Error#5001: Expected operator within tuple: ('SELECT' @pos 156)(2)

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Question
· Dec 24, 2019
JDBC connection issue

I am using the below code in my REST service and it throws the error "java.lang.NoClassDefFoundError: com/intersys/jdbc/CacheDataSource] with root cause
java.lang.ClassNotFoundException: com.intersys.jdbc.CacheDataSource
"

Surprisingly when i am using the same code in a static main method its running perfectly.

package webapps.services.datamgmt.webapps;

import java.sql.Connection;
import java.sql.ResultSet;
import java.sql.SQLException;
import java.sql.Statement;

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I am currently working on an Upgrade to HealthShare 2019.1.1. As described in the steps once the upgrade was complete to run $system.OBJ.Upgrade(). When I run $system.OBJ.Upgrade() , it is not finding any classes to update. However I am getting an Error 5116 on one of my Productions...

Class dictionary version for '%1' is out of date, please run upgrade utility $system.OBJ.Upgrade()
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Hi,

somehow my installation on win10 canceled during finish. "Installation of Caché finished" showed up for 20 minutes and canceled with an error I didn't saved.

Every file and service was installed but never registered as successfull installation. Now I try to reinstall it but the installer shows me everytime "Another installation is already in progress. Please finish the second installation first".

The unfinished installation is broken. I can't startup Caché from launcher. So I deleted everything in c:/intersystems

Things I already tried:

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Question
· Mar 5, 2019
PrimaryKey vs Idkey

Just wondering an Insight in the difference between these two indexes

IdKey / PrimaryKey
=================

Property Identifier As %Integer

Index Index1 on Identifier [Idkey]

Index Index2 on Identifier [PrimaryKey]

What's the difference?

1. If I don't have Index1 and only have Index2, then cache does still make its own id.
So how and why do I ever use the PrimaryKey. In Joins ??

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I have a cache client trying to call a web service using SOAP version 1.2. We receive a SOAP error with the following text:

COD>w ##class(DBMS.Tools).DecomposeError(%objlasterror)

ERROR #6248: SOAP response is a SOAP fault: <Fault><Code><Value>s:Sender</Value>

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I am validating a v3 document against one xsd and using %XML.SAX.ContentHandler class . My requirment is to find the xpath of the error location. There is no method which does it.

I can find the line and offset using LocatePosition method.

Can someone help me on this.

Thanks

Suman

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We have one user that is having issues in Ensemble via browser. The two issues she reported are:

- If she opens a DTL, she has to Save or Compile the DTL before she is able to edit anything in the Actions tab. Typically, you can simply open the DTL, click on a line, and edit the Actions.

- If she opens the Tools tab and clicks the Test button, she does not get a response and it eventually times out on her. Typically, clicking the Test button will open a new window where you can paste a message to test your DTL with.

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Hi, guys,

One of my clients was required by the hospital to name their webservice operation as Action_Subject, ie. Get_PatientInfo

When I define the web method as "Get_PatientInfo" as below,

/// MyApp.MyService
Class MyApp.MyService Extends %SOAP.WebService [ ProcedureBlock ]
{

/// Name of the WebService.
Parameter SERVICENAME = "MyService";

/// TODO: change this to actual SOAP namespace.
/// SOAP Namespace for the WebService
Parameter NAMESPACE = "http://tempuri.org";

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Hi, guys,

I'm working on zen report to display an examination report for a client.

They stored order information in several tables. Examination findings and diagnosis were recorded in a html page and codes of the page was stored in another table. We need to put them together in one single report.

So far we can only read the html codes from that table which is a whole page since it start from label <html> and have <header>. We know that if we are using javascript we can display the page by assigning the codes to innerHtml property of an iframe object.

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Article
· Oct 27, 2016 2m read
New WRC Customer Interface

New WRC Customer Interface

Come check out the new WRC interface we have made available to supported customer.

Some of the new features available to you are:

Organization Dashboard – gives an overview of your organizations activity for this year

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It has been noticed that some customers running JAVA programs (for example, FOP) on AIX would see the server eventually running low then out of memory. Customer would notice the system pages heavily and user experience becomes bad. And the server would crash when out of memory.

When the problem happens, we can see in ipcs a lot of shared memory segment marked for deletion (Capital D at the beginning of MODE section). This means they will not disappear until the last process attached to the segment detaches it.

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Article
· Sep 22, 2016 3m read
Windows write caching

(This article was reviewed in February 2021. It is still relevant to Caché-based installations and similarly applies to IRIS-based installations.)

This article discusses the Windows write caching setting which can leave systems vulnerable to data loss or corruption in the event of power loss or operating system crash. The setting is on by default in some Windows configurations.

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Article
· Jul 15, 2016 5m read
Zinsert and friends: Coding in terminal

While Studio and Atelier are useful development interfaces, there are occasionally situations where a quick edit needs to be made to code and only terminal access is available. A useful set of tools to do this are the zload, zprint, zinsert, zremove, and zsave commands. These are abbreviated to zl, zp, zi, zr, and zs respectively. While each of these commands has its own page in documentation, this article will synthesize that information with examples to provide instruction for their combined use.

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