How was it born? Who runs it? How committed is Intersystems to it? Is it run by a dedicated person/team or is it a part time job?
It's difficult to find community support for Intersystems products. I've had relative success lately on StackOverflow but that's mostly thanks to one person (who is also a member here). The point being, this is a very important asset for us as developers, administrators and users of your product. I hope that fact is not lost on management at Intersystems.