Rico, did you resolve this problem?  InterSystems Support can help you with startup issues if you haven't fixed the problem.  If you have fixed it, let us know what you did to cure it.


Yossi, thanks for writing back.  I'm really happy that you got an answer about this and that you posted back. 


Commonly, help with questions like this starts with your account manager or your sales engineer.  But @Timothy Leavitt  has a good suggestion too:  you can contact Support by phone or email and a support advisor will help you get what you need.


Yossi, I'm not familiar with CommVault and the VMTools (although the VMs I use here do have them installed).  I have seen a variety of troubles cured by making sure the VMTools are up-to-date.  VMWare or CommVault support might be best for that. 

As for Caché, make sure that EnableVSSBackup is set to 1 (true) in your CPF and that SYS.VSSWriter.1 is running (check the process list in the Portal).  The VSS writer for Caché can be started only by an administrator on Windows.

I don't have much more advice, if this doesn't get you working, I would contact WRC directly.

Yossi, I have worked with customers who use CommVault and it is mentioned in some of our reference architectures as an example of a backup solution.  We can try to help you here if we know more about your problem, or you might consider contacting the WRC for direct help.


Matthew, in which log or utility are you seeing the "Dead" status?  That can offer a pointer about how you could detect the dead jobs.

Do you know the cause of the dead jobs and what is the impact?  The WRC can help sort that with you.

Others, including me, were noting this message in the log you posted

02/08/21-09:17:54:464 (7016) 3 [Utility.Event] Error: Invalid Community Edition license, may have exceeded core limit. - Shutting down the system : $zu(56,2)= 0

which is definitely unhappy about the core count.  Rich has good advice if you are able to start the instance but are unable to run only some jobs.   If you have a full license and you are still unable to sort this out, reach out to the WRC and an advisor can assist.

Please let us know if you have progress, several of us are interested in your success.


Priya, there is a limit of eight CPU cores for the Community Edition of InterSystems IRIS products.  If you are using a Docker image, add

to your 'docker run' command.  On a native server, or VM, you need to limit the cores available using the methods for that server (or use one with fewer cores).


Let us know if this resolves your trouble, and all best in migrating to IRIS.


Paul, if you are working with one of our partners, then they are your best source for information about how the application is supported.  The versions supported by partners can be different from those supported by InterSystems.