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Yossi, I'm not familiar with CommVault and the VMTools (although the VMs I use here do have them installed).  I have seen a variety of troubles cured by making sure the VMTools are up-to-date.  VMWare or CommVault support might be best for that. 

As for Caché, make sure that EnableVSSBackup is set to 1 (true) in your CPF and that SYS.VSSWriter.1 is running (check the process list in the Portal).  The VSS writer for Caché can be started only by an administrator on Windows.

I don't have much more advice, if this doesn't get you working, I would contact WRC directly.

Yossi, I have worked with customers who use CommVault and it is mentioned in some of our reference architectures as an example of a backup solution.  We can try to help you here if we know more about your problem, or you might consider contacting the WRC for direct help.

Erik

Matthew, in which log or utility are you seeing the "Dead" status?  That can offer a pointer about how you could detect the dead jobs.

Do you know the cause of the dead jobs and what is the impact?  The WRC can help sort that with you.

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