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#Worldwide Response Center (WRC)

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Worldwide Response Center (WRC) - is InterSystems support service.We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisors in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.

InterSystems has corrected two defects that affect online backup of very large databases. Backups taken via external methods, such as snapshots or direct file copies, are not affected. These defects exist in all released versions of all InterSystems products.

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InterSystems has corrected an issue that can cause InterSystems IRIS® and Caché to not take advantage of large pages for shared memory on Windows, even though these products report that large pages are allocated. This can have detrimental effects on system performance.

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InterSystems has identified an issue with product distributions containing Certificate Authority certificates that expire at the end of 2020. This issue does not affect system operation or system security in any way, although it does generate alerts about expiring certificates in the cconsole.log or messages.log files.

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InterSystems has corrected a defect that could lead to invalid backups on Windows platforms. The defect causes upgrades to disable the EnableVSSBackup setting. By default, EnableVSSBackup is enabled (value set to 1) and the upgrade sets its value to 0. Windows VSS backups taken with this setting disabled may contain invalid CACHE.DAT files.

This problem is limited to Windows platforms on the following versions:

  • Caché and Ensemble 2018.1.0, 2018.1.1, and 2018.1.2
  • HealthShare Health Connect (HSAP) 15.032 on Core versions 2018.1.0, 2018.1.1, and 2018.1.2
  • HealthShare 2019.1 (Unified Care Record, Patient Index, Health Insight, Personal Community, and Provider Directory) on Core version 2018.1.2
  • HealthShare 2018.1 (Information Exchange, Patient Index, Health Insight, and Personal Community) on Core versions 2018.1.1 or 2018.1.0

The defect only occurs if you are upgrading to a version listed above. Once you have upgraded to an affected version, you must manually enable the setting; otherwise, it will be disabled on future upgrades, even when upgrading to versions containing the correction.

For customers using Windows VSS backups, InterSystems recommends enabling this setting on any 2018.1 instances of Caché or Ensemble. Once you have enabled the setting, future upgrades (including to affected versions) will preserve its value.

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InterSystems has corrected a defect in applications that use Unicode character 223 (ß). This defect can result in incomplete query results, class compilation errors, and removal of custom SQL privileges.

This problem occurs on systems that are running or have previously run on:

  • Caché and Ensemble 2018.1.0, 2018.1.1, and 2018.1.2
  • HealthShare Health Connect (HSAP) 15.032 on Core versions 2018.1.0, 2018.1.1, and 2018.1.2
  • HealthShare Health Connect 2019.1
  • InterSystems IRIS data platform – all currently released versions
  • InterSystems IRIS for Health – all currently released versions

The defect is triggered by data and component names containing Unicode character 223 (ß). In the versions listed above, an uppercase conversion incorrectly maps that character to Unicode character 7838 (ẞ). Applications perform this uppercase conversion using features such as $ZCONVERT and %SQLUPPER.

Problems can occur when accessing data or classes created or modified on a product with a different uppercase conversion than the one currently in use.

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