This is still on the Atelier roadmap.

The way to track any internal InterSystems development request is to open up a WRC case. A Support advisor will be able to identify the ticket that development is working on and link it to the WRC case. From that point forward you will be able to see the status of the development request through the WRC Direct application.

This is not possible at the moment. But it is something that has been requested by customers before, and it is on the Atelier development roadmap!

Thanks, Suman. I dialed in with David and creating a new server connection with the same configuration info worked in his case as well.

We were able to capture an error in the Error Log every time we refreshed the broken Cache connection or cleared its cached data. So we have something to look at with development going forward to hopefully get it resolved this time around.

I haven't seen this issue after an upgrade before. I would want to test the Cache server connection, check the Error Log, and open the Network Activities view while reproducing to see if any REST calls are made to the Cache server.

I'd suggest reaching out to InterSystems Support (by calling +1 617-621-0700 or emailing support@intersystems.com) so that someone can dial in to help debug.

What version of Eclipse are you using? We've seen similar issues with Atelier 1.3.117 on versions of Eclipse besides Photon.

I would suggest that you start by installing a new Eclipse Photon client then install the Atelier plug-in.

My best guess from the description here is that the CSP application was not created properly in the Atelier Project. Currently you cannot create a new CSP application at the Atelier Project level - you need to copy the CSP app from the server. For example:

1. Create a new web application in Caché:

2. In the Atelier Server Explorer, right-click that new CSP application and copy to an Atelier Project (you may need to refresh the server connection for the new application to show up):

3. Create a new CSP page and select the newly copied CSP application:

4. The CSP page should compile as expected in the new web application:

If you would like someone to dial into your system and debug this with you, you can always contact InterSystems Support (by emailing support@intersystems.com or calling +1 617-621-0700).

Development is aware of this issue. We do not have a timeline on when it will be fixed.

If you would like to track the progress of the development change, I would suggest opening up a WRC case (email support@intersystems.com or call +1 617-621-0700). A Support advisor will be able to link the relevant development change to the WRC case then you can keep track of it using the new UX in the WRC application.

Good point - Password authentication should be enabled and Unauthenticated disabled. (Leaving Unauthenticated enabled will result in a different error when you test a server connection, Prohibited authentication method "Unauthenticated" detected.)

Be sure that:

  1. The Caché/Ensemble/HealthShare/InterSystems IRIS instance that you are trying to connect to is version 2016.2+.
  2. Your web server (listening on the web port that you provide in the Server Connection Configuration dialog) is configured to handle requests starting with /api/atelier. The Atelier documentation explains how to do this for an IIS web server here, but the same principle applies to all web servers. Atelier makes REST requests to communicate with the server and those will start with /api/atelier instead of /csp like many other CSP requests.
  3. The /api/atelier web application is enabled at the Caché level. To do this:
    1. Launch the System Management Portal and select System Administration > Security > Applications > Web Applications
    2. Select the /api/atelier application
    3. Check the Enabled boxes for Application and CSP/ZEN and Save

If you are still having trouble I would suggest reaching out to InterSystems Support (email support@intersystems.com or call +1 617-621-0700).