Python is an interpreted high-level programming language for general-purpose programming. Created by Guido van Rossum and first released in 1991, Python has a design philosophy that emphasizes code readability, notably using significant whitespace
Customer support questions span structured data (orders, products 🗃️), unstructured knowledge (docs/FAQs 📚), and live systems (shipping updates 🚚). In this post we’ll ship a compact AI agent that handles all three—using:
🧠 Python + smolagents to orchestrate the agent’s “brain”
🧰 InterSystems IRIS for SQL, Vector Search (RAG), and Interoperability (a mock shipping status API)
I’ve been exploring options for connecting Google Cloud Pub/Sub with InterSystems IRIS/HealthShare, but I noticed that IRIS doesn’t seem to ship with any native inbound/outbound adapters for Pub/Sub. Out of the box, IRIS offers adapters for technologies like Kafka, HTTP, FTP, and JDBC, which are great for many use cases, but Pub/Sub appears to be missing from the list.
In the previous article, we saw how to build a customer service AI agent with smolagents and InterSystems IRIS, combining SQL, RAG with vector search, and interoperability.
In that case, we used cloud models (OpenAI) for the LLM and embeddings.
This time, we’ll take it one step further: running the same agent, but with local models thanks to Ollama.
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