CCR users can now take advantage of an enhanced syntax for substituting pre-defined tokens with live URL links within phase-related text fields. In addition to the existing <env> token which automatically updates to reflect the Environment of the relevant CCR Record, CCR now introduces three new keywords: <smp> , <smpPrefix> , and <homepage>.

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Article
· May 21, 2025 1m read
CCR Client Tools UI Upgrade

We're excited to announce the first-ever UI update for CCR Client Tools. The Client Tools UI has been upgraded to match the modern CCR UI, aiming to create a more seamless experience across both applications. The color scheme, fonts, and style elements have all been updated accordingly in the new UI:

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Announcement
· Jan 14
New AI CCR Assistant

CCR now includes an AI-powered 'CCR Assistant', available to beta testers. The CCR Assistant helps you quickly get answers about common CCR workflows, terminology, or best practices. Every response includes references to relevant ICC Training courses, making it easy to dive deeper into any topic. As a future improvement, the links will point directly to the specific page of the ICC Training PDF that was used to generate the response.

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All,

At READY 2025 we will have a CCR User Group Breakfast for HealthShare and TrakCare customers on Wednesday at 7:30am (presentation starts at 7:45am). Topics will include:

  • Review of Self Service Best Practice Dashboard
  • Recent CCR New Features and Enhancements
  • Active CCR Feature Beta Programs
  • Summer and Fall Roadmap
  • Q&A

We will meet in the Jackson meeting room. Visit the Meeting Counter to have it added to your schedule or comment below to request an invite.

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Over the last year, the CCR development team has prioritized changes to the CCR application to better expose and encourage best practices for using CCR. This article will highlight some of the areas that we've focused on:

  • Organization Dashboard
  • System Alerts
  • Branch Hygiene

In each of these areas, we have increased the visibility of potential CCR usage issues and given users tools to proactively address them.

Organization Dashboard

We have continued to build out the available information on the Organization details page

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