Identifying pending and closed requests

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When I'm searching across the community I find lots of interesting questions sometimes with
excellent answers and suggestions. Quite often It's more than one solution.
Then I'm mostly missing an indication which solution worked or that nothing worked at all or the case was dropped.

I understand a community as partners working together, sharing experience and knowledge.
Many participants seem to have the same understanding and share their results.

But a surprising high number of participants are just CONSUMERS not giving any feedback or sharing a result.
This is quite disappointing to me. Sometimes these consumers react on a reminder.

The key event to raise that subject in public was: Getting no reaction at all. Even with reminder.
Following the questions of this specific consumer I found that no question ever got useful feedback.

Do we need something stronger than "Answer accepted"  ??
Similar to WRC - "Case closed"  ??
A counter of "pending questions" at login ??

My intention is to exclude those cases that I waste my time with reading them from
top to end with no final solution. Especially if the question is somewhat aged.

Do I expect to much ?
Let me know !

Robert

Comments

I don't think you're expecting too much. I do think something indicating posts since last viewed on the sidebar would be helpful.

I agree Robert. After discussing with some of my fellow moderators I've also relocated this post to the Announcements group, because posts to the Developer Community Feedback group don't appear on the homepage (by design). I have also changed it from Question to Article, otherwise you're going to be expected to "accept" one of the answers laugh

I find RSS feeds for subject groups are useful way to identify new posts. There are sort and filter options for:

  • my feed
  • most votes
  • most active
  • no answer
  • unanswered
  • new
  • all

I think all online forums suffer from 'unhelpful' and 'badly described' posts. Maybe sorting by 'most votes' or 'most active' would help?

The behavioural issues you describe come from people and it is hard to design a technical solution to "fix" people. Most forums I have used give kudos to users who provide a lot of technical detail and frown upon users who ask one line questions showing no evidence of having tried to find a solution themselves. On balance, all forums need to treat beginners and inexperienced users with respect. We are all ignorant of something and we all have to start with nothing (no knowledge)    

Don't be afraid of up-voting or down-voting posts. Sometimes it's useful to link to an older post that dealt with the problem rather than duplicating questions/answers.

Hi, Stephen! 

Thanks for the reminding about this useful links!

I would also give one more reminder on DC Analytics where e.g. you can look on the most voted posts in a given period filtered by group, tag or member. E.g. this page of 2017 postings.

I totally agree that technology can't fix lack of education or lack of politeness or lack of interpersonal skills.
I also have no problems with beginners or not searching deep enough into documentation.
Also publishing subjects that someone finds important or new / updated
That's the purpose of a community as I understand it.
But then I'd expect something like : SOLVED, FAILED, OBSOLETE.
 

Hi, Robert! Nice topic.

Often if OP stops asking and commenting that means that problem is solved ;)

Votes can indicate the value and usually mean the post is helpful/unhelpful.

Answering on your comment: we have the Accepted answer option. But the answer can be accepted and the problem either SOLVED or FAILED. We can introduce SOLVED, FAILED and OBSOLETE tags for the questions which would be available for the OP. 

 

Currently we don't seem to have a good way of reminding/encouraging the OP to accept answers. If we add a suitable comment to their post, this means everyone gets the impression there's new information on that post, which rises to the top of the "most recent" list.

Maybe DC could periodically send each user a list of their questions that have at least one answer but none yet accepted.

I like this idea; it's probably easier to implement than some other solutions.

I also think that a "Please Read: Community Etiquette" link on the main page might increase followup participation.

That said, I believe that part of the problem may  be that this is a vendor-hosted community forum rather than independent; I suspect many users may view this as "WRC-lite" and have a sense of entitlement based on their ongoing financial commitment to ISC.

I co-moderated the STC-User mailing list for many years, which had some 1600 subscribers (the group was focused on a succession of integration products from STC/SeeBeyond/Sun Microsystems/Oracle). It was completely user moderated and hosted, and while we had no formal "solution accepted" or "like" feedback mechanism, there seemed to be a stronger sense of community among a greater proportion of its members. Very few questions went unanswered, and few answers went un-thanked. Of course, my memories may be slightly rose-colored by my optimistic nostalgia filter :D

It could just be a matter of the relative newness of the DC. STC-User was born in the late 90's, grew to its peak in the mid-to-late 00's, and started circling the drain in the early 10's. 

>I suspect many users may view this as "WRC-lite" and have a sense of entitlement based on their ongoing financial commitment to ISC.

I came to the same conclusion.

If I was new to DC I could easily think that everyone providing answers is an InterSystems employee and not realise that volunteers are giving up their time and goodwill to help others. Regardless, its still nice to say thank you.

Perhaps it should be made more obvious who are volunteers and moderators?

John,

II just visited your post.
The hidden expectation is: ISC knows it better. This might fit in average.
But there are other people like you that are at least as well qualified as ISC specialists are. What's your label ?
And thinking on nodes.js I have my personal preferences outside ISC . 
I have no problem if i'ts done but I'm not enthusiastic about.

I don't see an ISC Staff indicator as meaning the post is inherently more valuable or more reliable. Rather, that a lot of posts are by people without that indicator, including posts that get lots of positive votes. I think this could help counter any impression that DC is some kind of "WRC-lite".