Documentation Issues

Question

Question

Scott Roth · Nov 20, 2024

Who do we report Documentation issues to?

Since moving to the new format, when searching for things within the documentation I get a blank screen with no results.

When I type in my search criteria, I can see it trying to find results but does not return results.

This does not seem like it is limited to a certain Web Browser, as I have seen this happen in Chrome and Edge

Thanks

Scott

Product version: IRIS 2024.1

Discussion (25)5

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Robert Leff · Nov 20, 2024

I have created a JIRA titled DOCS-14349 to track this issue.

2 0

Sammy Lee · Dec 13, 2024

It may be helpful to get in contact with the IT team at the Medical Center to add 'https://ep91r43sfk-dsn.algolia.net/' endpoints used by the search engine platform, Algolia, to a whitelist to allow for traffic. Another option is to use a VPN, if applicable and secure, to bypass certain firewall rules.

Algolia currently only supports the two latest version of Chrome, Edge, Firefox, and Safari. The latest stable released version for Chrome is 131.0.6778.109, so it may be helpful to do an upgrade as well.

0 0

score 1 · Answer 1 · 2024-11-20T08:46:40-05:00

In the documentation site (every page?) there is a "Feedback" blue button on the right of the page, click on it...

score 2 · Answer 2 · 2024-11-20T08:59:47-05:00

It looks like the page is so broken that Scott probably doesn't see the "Feedback" button.

I've submitted feedback on Scott's behalf with a link to this post.

score 0 · Answer 3 · 2024-11-20T09:01:02-05:00

Searching for ConvertDateTime works for me and gives 6 results.
https://docs.intersystems.com/results.html?docs%5Bquery%5D=ConvertDateTime

score 0 · Answer 4 · 2024-11-20T09:03:37-05:00

Scott Roth · Nov 20, 2024

Tried the link and got the same results...

0 0

score 0 · Answer 5 · 2024-11-20T09:19:29-05:00

@Scott Roth - what browser are you using? Can you try in an incognito browser to bypass any cookies or settings which could be impacting behavior? (I am not able to replicate your results)

score 0 · Answer 6 · 2024-11-20T09:23:26-05:00

I tried Private Browsing and reset the cookie settings for the site, but I still got the same result with Edge.

score 0 · Answer 7 · 2024-11-20T09:28:03-05:00

Does it fail in any browser other than Edge? I can't get Edge to fail (nor Chrome not Chrome incognito).

Just trying to figure out what might be different for you.

score 0 · Answer 8 · 2024-11-20T09:30:49-05:00

Scott Roth · Nov 20, 2024

Fails in Chrome as well...

0 0

score 0 · Answer 9 · 2024-11-20T10:37:06-05:00

Ben Spead · Nov 20, 2024

@Scott Roth - you are in good hands :) Thanks @Robert Leff!!

0 0

score 0 · Answer 10 · 2024-11-20T11:28:10-05:00

@Scott Roth Thank you for letting us know. Since this search issue seems to be affecting most of your available browsers, our team will take a closer look at the issue at our earliest convenience. Just for our information, does this issue occur on both links attached below and only when searching for IRIS2024.1 content?

https://docs.intersystems.com/irislatest/csp/docbook/Doc.Results.cls
https://docs.intersystems.com/results.html

@Robert Leff @Ben Spead @Timothy Leavitt Thank you for looking into this!

score 1 · Answer 11 · 2024-11-20T11:31:11-05:00

Scott Roth · Nov 20, 2024

I went to previous versions of the documentation, and the search did not work there either.

1 0

score 0 · Answer 12 · 2024-11-20T11:50:10-05:00

Sammy Lee · Nov 20, 2024

Thanks for confirming. When you inspect the page, does console tab display any errors?

0 0

score 0 · Answer 13 · 2024-11-20T12:16:47-05:00

When I open developer tools on the page, I am seeing the following.

Uncaught TypeError: Cannot read properties of null (reading 'classList' at hidelefttocbottom (docview.min.js:3:15344) at docview.min.js:3:18107
Uncaught TypeError: Failed to execute 'observe' on 'MutationObserver': parameter 1 is not of type 'Node'. at algolia-common.min.js:2:8179

score 0 · Answer 14 · 2024-11-20T13:56:47-05:00

For what it's worth, I get the error about the MutationObserver too, but my results still display correctly. (Is Magneto messing with Cerebro again over there?)

score 0 · Answer 15 · 2024-11-20T14:17:55-05:00

In Developer Tools, can you try the "Disable Cache" option and then reload the page?

This screenshot is from Firefox, but Chrome also has this option in the Network tab.

score 0 · Answer 16 · 2024-11-20T14:21:52-05:00

Marc Mundt · Nov 20, 2024

And in the Developer Tools "Network" tab, do any of the requests return HTTP codes other than 200?

0 0

score 0 · Answer 17 · 2024-11-20T14:19:15-05:00

It looks like these error messages aren't affecting the operation of the search. Once the issue is replicated on our end, we'll take a closer look into this. Apologies for any inconvenience this may have caused.

score 0 · Answer 18 · 2024-11-20T14:28:54-05:00

@Sammy Lee
@Marc Mundt
I'm able to replicate some of this behavior if I use the developer tools in Edge, go to the network tab, and use Network Request Blocking to block *algolia*. The issue might be with the XHR requests there.

@Scott Roth
In Edge, if you bring up the developer tools, go to the network tab, and in the filter buttons, click on XHR, then start typing in the search box, do you see errors there? (GIF shows what some good requests look like, followed by what errors might look like.)

score 0 · Answer 19 · 2024-11-20T15:01:12-05:00

Several errors were shown with similar URLs

https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-1.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://www.google-analytics.com/g/collect?v=2&tid=G-T4HF9FK66C&gtm=45je...
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-2.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=A...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK
https://ep91r43sfk-3.algolianet.com/1/indexes/*/queries?x-algolia-agent=...(4.14.2)%3B%20Browser%20(lite)%3B%20instantsearch.js%20(4.49.1)%3B%20JS%20Helper%20(3.11.1)&x-algolia-api-key=709759d92d99a5cf927e90c965741389&x-algolia-application-id=EP91R43SFK

score 0 · Answer 20 · 2024-12-06T10:54:06-05:00

Hi Scott,

We were able to reproduce the issue you had with an invalid search API key on our end that causes the same blank search page you attached.

Could you send a screenshot when you view the page source of your blank search page?

The functional page on our end currently displays the following:

score 1 · Answer 21 · 2024-12-06T13:11:57-05:00

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score 0 · Answer 22 · 2024-12-12T13:10:24-05:00

Hi Scott,

Both the API search key and the index name from your HTML looks fine, so it may not be an search configuration problem. I've made some adjustments to the API configuration for testing purpose, so let me know if that changes anything. Since the search is failing on multiple browser with cache and cookies cleared/disabled, and JavaScript enable, it's an interesting situation. This may be an environment-specific issue so I have a few more questions to get more insights if that's okay.

1. Are there any proxy or firewall being used at the moment? This may affect the API calls. I would try connecting to a different wifi and use the ISC VPN to see if that makes a difference.

2. What version of Chrome/Edge are you using?

3. When using the search bar on a page, does it show the a preview drop down of matched results or just nothing?

4. What's the information listed when you go to the Network tab > Payload?

score 1 · Answer 23 · 2024-12-12T14:17:48-05:00

More than likely there is a Firewall in place that every call we make outside of the Medical Center goes through.

Using a Personal laptop which is not owned by OSU, I was able to see type ahead search results and return search results from the Documentation page.

Edge - Version 131.0.2903.86 (Official build) (64-bit)
Chrome - Version 114.0.5735.199 (Official Build) (64-bit)