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Enable Audit and LoginFailure event in the Audit, reproduce the error and check the Audit Events. Hopefully you'll have LoginFailure there. Click on Details -- you should see the reason for Access denied
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Hi David.
Take a look in the %Net.SMTP:GetResponse method.
There is a commented out "#define SMTPTRACE" macro. Uncomment it, recompile %Net.SMTP
Reproduce the error, then check ^SmtpTrace global
Hopefully it should have some details on the interaction with the SMTP server.
Do this on the TEST instance, as each %Net.SMTP:Send clears out the debug global.