I wasn't suggesting you manage it.  In our case, we already have all the info in CCR.  Integrate that.  If you don't have CCR, let me manage my environments in some sort of interface so I can just select it when I submit a new TRC.

Your response of "Healthshare is really confusing" is the exact reason you should seek out opportunities to simplify things for your customers.

We use TRC, which has a dropdown full of different versions (for some reason, all of them).  Why the disparity?  Also, why not make this a profile field that is saved in the WRC/TRC system so your customers don't have to look it up or copy/paste it every time?  In our case we use CCR, not sure if that's typical, but it has all our environments and their version info.  Why can't I just select which environment/system I'm reporting a ticket for in TRC/WRC?