One set of errors that stood out to me is:

09/25/20-15:45:16:790 (9924) 1 SNMP server failed to start: 0,Error (2) signaling Windows SNMP Service; check Service is installed/started.
09/25/20-15:54:17:010 (8972) 1 Error reading from SNMP port, Windows SNMP Service may have terminated connection.

I'd recommend reviewing the documentation I linked for some other suggestions, but I'd start by trying to verify that snmp works at the Windows level, separate from Caché.

Hi Han,

Is the problem you are seeing that you can't set up SNMP with Caché? The error you pointed out is most likely Windows error 2 file not found. Does the referenced file exist? Perhaps the permissions are incorrect.

Maybe this error is not the important one, as after that it seems startup continues until we see the following:

16:58:25 :Error response from Cache instance ENSEMBLE 'requestDenied', make sure $$start^SNMP has been run.

Has $$start^SNMP been run? You can find  setup/troubleshooting steps in the documentation here:

Monitoring Caché Using SNMP

Robert,

57772 was the default web server port for Caché, but for IRIS the default port is 52773. This setting is configurable, so you can check the messages.log in <install directory>/mgr/ to confirm which port is being used with the message I described in my previous comment.

Alternatively, "iris list" will also tell you the port number.

Hello Bukhtiar,

Not sure if you were just looking for the specific documentation that Francisco provided or something more general. If you want some resources on learning to work with InterSystems products (and specifically ObjectScript), I'd recommend reviewing the courses available on learning.intersystems.com. 

https://learning.intersystems.com/course/view.php?id=289

This course is "Learn Caché ObjectScript" and links to documentation, a tutorial, and an online course.

Hey Anna,

Glad you were able to get this resolved. I would be curious, as Nigel mentioned, if you had been importing/exporting in the background from the management portal, as that level of speed seems surprisingly slow. Also, I assume there have been improvements to the newer utilities in even more recent versions of Caché and IRIS, so perhaps you would see better performance if you were able to upgrade.

I didn't see a wildcard for %Library.Global but $SYSTEM.OBJ.Export does appear to support wildcards.

https://cedocs.intersystems.com/latest/csp/documatic/%25CSP.Documatic.cls?APP=1&CLASSNAME=%25SYSTEM.OBJ

That being said, I would be interested in why the global export/import is failing in the first place.  One pitfall is "Block format ignores mapped globals and mapped global subscripts", but other than that we'd probably need more details on your process and what globals are succeeding or failing. This is probably appropriate to contact the WRC with.

Hello Marcus,

The VSS implementation is quite straightforward for users. When you try to create a VSS shadow copy this will invoke the Caché VSS writer, which automatically calls external freeze/thaw. I'm not familiar with Veeam and its integration with VSS, but you could probably verify this behavior with a quick test.

You can see that Caché is ready by the following cconsole.log message (documented):

"Caché VSS Writer started"

From another level, you can verify the Caché VSS writer using "vssadmin list writers" at the OS command prompt.

I hope that helps. Perhaps others are more familiar with Veeam.

If MLLP had already been in use, what change was made to prevent the "discarding received non-HL7 data" messages? Does that give any clue to what is happening with those particular messages?

Perhaps you could try enabling "Log Trace Events" which might tell you more about what step in the processing is getting stuck.

What is the process for handling these messages manually, and how does it differ from normal processing?

Those are the other kinds of things I would look at, though looking at the specific messages that trigger this issue is definitely a good step. I would definitely be interested in an update once you've figured this out.