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Member since May 15, 2018
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The file spec is pretty straightforward so it is hard to guess what could be going wrong without actually looking at what's going on. I would suggest reaching out to support.
Studio is deprecated so as far as I can tell there is no Studio 2024.1.3. The version I see on offer in the WRC components is 2024.1.2, which based on the linked post may work with a later version of IRIS.
Do you have a particular need for that Studio version? The general recommendation at this point is to use VS Code instead.
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First thing that comes to mind is disabling TLS 1.1 as that is deprecated. For TLS 1.3 (if that's required) you'll need to migrate to IRIS ( being on Cache 2017 probably has other security implications that would be remedied by upgrading at least to Cache latest.)
You might be able to find out more about this issue using ^REDEBUG as discussed in another post on the community, else support can probably help look into what the issue is. It's been a bit since I've worked on something like this myself.