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· May 29

How to reset the Web Gateway management Password

#Access control #Application Server #CSP #Management Portal #Security #System Administration #Web Gateway #InterSystems IRIS for Health #InterSystems IRIS

I am trying to log in to the Web Gateway Management and I have missed placed the password to access the system I have tried 

changing the password under local settings in the CSP.ini  and that has managed to change the password to access the gateway but cannot log me into the management area I have followed a post here and read here and I seem not to get the answers that actual explain how I can get to the web gateway management.

I understand that changing the user in the management portal does not change the password set up in the installation to access the web management gateway if anyone has had to deal with this please advice. 

Product version: IRIS 2024.1
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Jeffrey Drumm · May 29

There are (at least) two sets of credentials used in the web gateway: one to control access to the web gateway's configuration forms, and the other to authenticate the web gateway to an IRIS instance. Removing the Password entry from the [SYSTEM] section of CSP.ini will give you unauthenticated access to the web gateway's configuration, as long as you're either accessing it locally or are remote but have an IP address that matches the filter set for the System_Manager entry.

Once you have access to the management pages, you can then configure the gateway's credentials for connecting to IRIS in the Configuration | Server Access | [Select Server] | Edit Server page. The credentials entered in the Connection Security section must match the Web Gateway credentials in IRIS (usually user CSPSystem with whatever password was originally set at installation). If you don't have access to that password anymore, you can sign on via IRIS terminal, and in the %SYS namespace execute d ^SECURITY. Option 1, User Setup, allows you to change passwords for users, as long as your account has the necessary roles/permissions.

Back in the Web Gateway's configuration forms, you can add a password for access to its configuration in the Configuration | Default Parameters page.

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Thembelani Mlalazi · May 29

@Jeffrey Drumm 
I have tried as per your suggestion but still can not login I believe changing the password here is the same as changing the pass in the management portal SystemAdministration -->configuration -->security -->users and I have read here my understanding is that the two are separate please correct me if I am wrong but I keep on coming to the same page after using the terminal ^SECURITY and restarted IRIS

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Jeffrey Drumm · May 29

The credentials entered at the Web Gateway login page are not related to any credentials stored in IRIS. They're controlled solely by the Username and Password entries in the [SYSTEM] section of CSP.ini. If those entries are deleted from CSP.ini, you should bypass the login page completely.

Note that if you're using a standalone web server on an IRIS installation that's been upgraded from an earlier version, there may be multiple CSP.ini files. For example, I work with an IRIS installation that has been upgraded many times and is now using a standalone web server; the original CSP.ini for the previously-included "private" web server is in the <install-dir>/sys/csp/bin/ folder, but the active CSP.ini is in /opt/webgateway/conf/.

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