· Oct 24, 2016 4m read

DeepSee Troubleshooting Guide

The goal of this “DeepSee Troubleshooting Guide” is to help you track down and fix problems in your DeepSee project.

If the problem can’t be fixed by following the guidelines, you will at least have enough information to submit a WRC issue with DeepSee Support and provide all the evidence to us, so we can continue the investigation together and resolve it faster!

Please NOTE: If you are unfamiliar with the consequences of a given action or command, please don’t run it as it might have an effect on your production system.  In this case contact DeepSee Support for further assistance. 

The easiest way to follow this guide is by starting on the left and make your way to the Action column on the right.

Problem Area What happened? Analysis Solutions
Build Problems Errors during builds Check Error Message
Run $System.OBJ.DisplayError() if Build didn't show errors
Check ^DeepSee.BuildErrors/ run ##class(%DeepSee.Utils).%PrintBuildErrors(pCube)
Fix Errors in Message
Less records built than rows in source table Check cube for build restriction remove or accept build restriction
Check if maxfacts is used remove maxfacts
Check ^DeepSee.BuildErrors/ run ##class(%DeepSee.Utils).%PrintBuildErrors(pCube) fix build errors
Check indices in source class Rebuild indices in source class
Missing Data Records from source are not available in DeepSee Check previous section for problems / restrictions in build remove restrictions
Check "%OnProcessFact" in cube definition correct method if necessary
Check for build errors fix build errors
Debug methods in sourceExpression fix methods
Check Fact table records find cause of mismatch and resolve it
Compare Fact table to source table  
Wrong Results Duplicate Members in Level Check dimension for valid hierarchy Change level according to this article
Query shows unexpected results Check previous section if data is missing
Check if caching problem:
 - do $System.DeepSee.Shell() 
 - cache off
Fix errors on build
do $System.DeepSee.Reset()
kill ^DeepSee.Cache
Split query in smaller segments (i.e. each axis separately)
Find problematic segment
fix Problem in Segment
Check ^DeepSee.AgentLog do ##class(%DeepSee.TaskMaster).%Reset()
Listings are empty Check if normal Listing Grant permissions on selecting from source table
Check if Custom SQL Listing Debug WHERE conditions
Check ^DeepSee.SQLError
Check ^DeepSee.QueryLog
Hangs / Unexpected Events DeepSee not reacting as expected Check System Health  
hangs Check agent status  
Check License Usage Buy More Licenses
previously working operations fail Check ^DeepSee.AgentLog do ##class(%DeepSee.TaskMaster).%Reset()
Run do ##class(%DeepSee.TaskMaster).%PrintLog()  
Check ^DeepSee.LastLogError
Check ^DeepSee.PivotError()
Fix Errors found
Performance Issues Build Performance low Run do ##class(%DeepSee.TaskMaster).%PrintLog()  
Check number of available agents do ##class(%DeepSee.TaskMaster).%Reset()
Check memory and CPU usage run build in phase of low load
Check source expressions avoid source expressions if possible
Check general Cube Statistics: remove unnecessary dimension/levels
 - do ##class(%DeepSee.Utils).%Analyze("Holefoods") keep cubes simple and slim
High journaling activity Using a data warehouse design or separate namespace for DeepSee you may disable journaling in this namespace
Query Performance low run Report: do ##class(%DeepSee.Diagnostic.MDXUtils).%Run(<query>) plausible long running queries need simplification or workaround
Check memory and CPU usage free resources
Check buffer settings raise buffers if possible
Make general System Perfomance Analysis on runtime perforrmance issues ask WRC for help
Common Reported Issues Namespace Not Listed In DS Menu Check if DeepSee is enabled  in web-application settings /csp/<namespace> enable "DeepSee" in web-application
Architect is grayed-out Check license get DeepSee enabled license
Check roles of user add resource %DeepSee_Architect / %DeepSee_ArchitectEdit Use
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Here are the mind-map diagrams for each problem area:

Discussion (16)6
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Great guide. I would add something to the 'hangs' section on system health. We were evaluating DeepSee and having massive performance and hang issues. I was trying to do complicated stuff, and the machine was underpowered, but a MAJOR part of the problem was license thrashing. We had four licenses and my queries were essentially trying to spawn multiple processes and hitting the wall, and then trying again and again and again. Not only did we miss this, but it did not occur to support either, until they saw 'This Service Unavailable" messages, and tracked that down to license depletion. Changing our evaluation version to 10 licenses, with no other changes, to the machine, or the queries, instantly took the machine from DOA to usable.

I would add something about 'This Service Unavailable"  messages when trying to run Analyzer, Architect etc. - this is not a 'hang', but is symptomatic of no more available licenses. Sorry I didn't mention this explicitly before. Even the support guys on the phone with me did not know that the system was trying to tell us it had run out of licenses - they had to check the logs. Until a more meaningful error message is provided, perhaps this should be added to the chart too.