cannot connect to the management portal but can connect to the web gateway - "Server is currently unavailable"

Question

Question

#Management Portal #Web Gateway #InterSystems IRIS

I just restarted an AWS instance that have been dormant for 6 months (license still valid) only to find that the web application on there doesn't work and that I cannot connect to the management portal. I can however connect to the web gateway fine but it reports the "Server is currently unavailable".

Grateful any for any advice.

Fred Gustafsson

Product version: IRIS 2024.1

$ZV: IRIS for UNIX (Ubuntu Server LTS for x86-64 Containers) 2024.1 (Build 262U) Thu Mar 7 2024 15:36:40 EST

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score 0 · Answer 1 · 2024-10-23T01:34:03-04:00

Hi Fred,

on the AWS instance what does the command "iris list" return?
Also you can have a look at the messages.log file located at the <installDir>/mgr/messages.log

This should give you an idea of what the issue is.

score 0 · Answer 2 · 2024-11-13T09:31:04-05:00

The CSPSystem user has probably been disabled because it has not been active for so long. You can connect to the terminal and use the ^SECURITY routine to display all the users and check the ones disabled.

If this doesn't work and you need access quickly, contact the WRC.