Good catch! I tried to keep it short, but it was too vague—my bad! Thanks for pointing it out! 😄 (I edited the article with your comments) . Thanks!

The CSPSystem user has probably been disabled because it has not been active for so long. You can connect to the terminal and use the ^SECURITY routine to display all the users and check the ones disabled. 

If this doesn't work and you need access quickly, contact the WRC. 

Understood! Thanks.