Caché service does not start

Question

Question

Marco Blom · Nov 16, 2017

Help, after a day of coding, I wanted to backup my files. I found out that alle of my 3 instances of caché refuse to start.

the error says: cstart-exe-fout (112 Service for Caché instance did not start).

Is there a way to solve this? (off course the management portal does not work either.)

I think there has been a power interruption as the battery from my laptop does not work, and the power went off before

shutdown.

Thanks in advance!

Discussion (9)2

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Đặng Phú Lộc · May 8, 2018

Hey there,

I just had the same error code 112 and resolved it. Maybe you guys find this post helpful.

Step to reproduce:

- Install cache or healthshare, run it atleast one time successfully.

- Change your computer name

Error shown in <install-dir>\mgr\console.log:

2 cache.ids file was created by node Old computer name, and this machine is New computer name

Resolving method:

Delete this cache.ids file and turn off cache/healthshare instance. After that, everything works normally.

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score 0 · Answer 1 · 2017-11-16T13:47:17-05:00

Pete Greskoff · Nov 16, 2017

You should look at the cconsole.log in <install-dir>\mgr\ to see what the specific errors are.

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score 0 · Answer 2 · 2017-11-16T14:11:08-05:00

Thanks, sorry I did not mention, I have looked into that file but it does not give me a clue how to solve:

*** Recovery started at Thu Nov 16 19:23:55 2017
     Current default directory: c:\intersystems\cache\mgr
     Log file directory: .\
     WIJ file spec: c:\intersystems\cache\mgr\CACHE.WIJ
Recovering local (c:\intersystems\cache\mgr\CACHE.WIJ) image journal file...
Starting WIJ recovery for 'c:\intersystems\cache\mgr\CACHE.WIJ'.
WIJ file not found.
Exiting with status 3 (Success)
11/16/17-19:24:05:505 (9024) 2 cache.ids file was created by node 139407LINOLP, and this machine is W1064PRO1511
11/16/17-19:24:11:537 ( 8496) 3 cctrl.dll (error during startup):(289) Opstarten cache mislukt: besturingsproces van cache is abnormaal beëindigd (afsluitcode = 0).

score 0 · Answer 3 · 2017-11-17T09:09:58-05:00

Marco,

I would suggest contacting InterSystems Support. Got to WRC.InterSystems.com. That would be the quickest way to resolve this particular issue.

score 1 · Answer 4 · 2017-11-22T21:15:48-05:00

Jinho Lee · Nov 22, 2017

Marco,

Remove the file cache.ids in mgr directory and try to restart again.

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score 1 · Answer 5 · 2017-12-27T10:01:59-05:00

I agree that removing the cache.ids is the way to fix this particular problem.

For any others with a similar error, please make sure you verify that no Caché processes are running as any user (not just your own user) before removing the cache.ids. On some versions, removing the cache.ids can allow the instance to start twice on the same machine.

score 1 · Answer 6 · 2018-06-12T10:11:14-04:00

Vivek Ranjan · Jun 12, 2018

I too faced the same problem when my PC host name changed. After deleting cache.ids file it worked.

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score 0 · Answer 7 · 2017-12-27T07:35:56-05:00

Marco, were you able to resolve this? If Jinho's suggestion does not resolve it, contact the WRC at support@intersystems.com and an advisor can help.

Erik

score 0 · Answer 8 · 2018-03-10T04:11:28-05:00

Hi Eric, last time I have resolved by just doing a new installation.

However last week (march 2018) I got the same issue on all 4 instances on my computer. No clue what have caused the issue.

According to the logfile I had to delete Cache.WIJ which I did. I also replaced cache.cpf with _last.good-.cpf and deleted Cache.ids as you have recommended.

After this I restarted the machine. No result however.

According to Windows services : the Webserver for Cache cannot be started.

I want to share this information. I do not have a licence for official support, but do want to continue development in Cache.

Thanks,