So if points aren't as valuable as a live human discussion, where in the scale of things do AI discussions fit with points?  I assume AI conversation is better than points, but not as good as humans? 
For that matter, are there other kinds of human discussions, unalive humans? 

Getting a little back on topic, I need to see how I can go about training an in house model to access my data. I'd be interested to see if I can use it to provide customers with insights into their accounts with a company without having to write specific reports etc. 
I'm guessing a customer portal / chat bot would be the solution I'm thinking about, and I'm guessing that would fall under some form of RAG, but I haven't the faintest clue what elements would be required to make that happen. 

Looking at the profile flags I was the fastest UK finisher, so I'll take that as a win :)

That looks like a fun thing to play with and get setup. I will have to give it a go. 

Your last code example however looks a little confusing as your .Scan() method returned the Data: SHIPPER and 28083901 yet the barcodes JSON has SHIPPER and 12345601.