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#Worldwide Response Center (WRC)

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Worldwide Response Center (WRC) - is InterSystems support service.We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisors in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success.

This message contains three recent HealthShare Advisories, which are available below.

These advisories are also on the InterSystems Product Alerts and Advisories page

  • Advisory: Patient data is missing in the HSAA.PatientNumber table
  • Advisory: The UpdatePlan for all cubes and cube groups is set to be Manual instead of BuildSynch
  • Advisory: Slow DELETE query during Health Insight data ingestion

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InterSystems has corrected a defect that could lead to invalid backups on Windows platforms. The defect causes upgrades to disable the EnableVSSBackup setting. By default, EnableVSSBackup is enabled (value set to 1) and the upgrade sets its value to 0. Windows VSS backups taken with this setting disabled may contain invalid CACHE.DAT files.

This problem is limited to Windows platforms on the following versions:

  • Caché and Ensemble 2018.1.0, 2018.1.1, and 2018.1.2
  • HealthShare Health Connect (HSAP) 15.032 on Core versions 2018.1.0, 2018.1.1, and 2018.1.2
  • HealthShare 2019.1 (Unified Care Record, Patient Index, Health Insight, Personal Community, and Provider Directory) on Core version 2018.1.2
  • HealthShare 2018.1 (Information Exchange, Patient Index, Health Insight, and Personal Community) on Core versions 2018.1.1 or 2018.1.0

The defect only occurs if you are upgrading to a version listed above. Once you have upgraded to an affected version, you must manually enable the setting; otherwise, it will be disabled on future upgrades, even when upgrading to versions containing the correction.

For customers using Windows VSS backups, InterSystems recommends enabling this setting on any 2018.1 instances of Caché or Ensemble. Once you have enabled the setting, future upgrades (including to affected versions) will preserve its value.

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InterSystems has corrected two defects that, in rare circumstances, can result in data integrity corruption after running global compaction, database compaction, or database defragmentation. InterSystems recommends avoiding these utilities until after applying the corrections listed below.

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InterSystems has corrected a defect that may cause Windows Telnet processes that are secured using SSL/TLS to hang indefinitely; this may then cause an instance to become unresponsive. This defect is present only on Windows platforms.

This defect affects:

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InterSystems has corrected two defects that affect online backup of very large databases. Backups taken via external methods, such as snapshots or direct file copies, are not affected. These defects exist in all released versions of all InterSystems products.

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