Question
Rico Rivera · Apr 23, 2021

ERROR #5002: Cache error: <FUNCTION>

May I ask what the solution is to the error below?

 

Recovery started at Fri Apr 23 09:14:58 2021
     Current default directory: c:\intersystems\cache\mgr
     Log file directory: c:\intersystems\cache\mgr\
     WIJ file spec: c:\intersystems\cache\mgr\CACHE.WIJ
Recovering local (c:\intersystems\cache\mgr\CACHE.WIJ) image journal file...
Starting WIJ recovery for 'c:\intersystems\cache\mgr\CACHE.WIJ'.
  0 blocks pending in this WIJ.
Exiting with status 3 (Success)
04/23/21-09:14:58:844 (10096) 0 Automatically configuring buffers
04/23/21-09:14:59:422 (10096) 0 Allocated 1164MB shared memory (large pages): 1024MB global buffers, 35MB routine buffers
04/23/21-09:14:59:704 (10096) 0 Intel Sandy Bridge AES-NI instructions detected.
04/23/21-09:15:00:157 (10096) 0 Jrn info from prior WIJ (imflags: 0):
    wdpass: 0
    jrnwdpass: 14
    fspec: c:\intersystems\cache\mgr\journal\20210423.001
    filecnt: 1
    fileoff: 0
    prevfcnt: 1
    prevfileoeff: 0
    min trans cnt: 1
    min trans index: 190308
04/23/21-09:15:00:329 (10096) 0 
cstart of Cache for Windows (x86-64) 2017.2.2 (Build 865_3) Thu May 9 2019 15:33:01 EDT.
    in c:\intersystems\cache\mgr
    with wij: c:\intersystems\cache\mgr\CACHE.WIJ
    from: c:\intersystems\cache\mgr\
  OS=[NT], version=[6.2.9200], 8 processors.
  Processor type=[8664], level=[6], revision=[24067], active processor mask=[ff].
  System Initialized.
04/23/21-09:15:00:391 (12304) 0 Write daemon started.
04/23/21-09:15:04:188 (11888) 0 Mounted database c:\intersystems\cache\mgr\ (SFN 0) read-write.
04/23/21-09:15:04:688 (11888) 0 Instance 'CACHE' starting on node PER-19HMAR by user SYSTEM
04/23/21-09:15:04:688 (11888) 0 Using parameters from file 'C:\InterSystems\Cache\Cache.cpf'
04/23/21-09:15:04:704 (11888) 0 Loading DLLs
04/23/21-09:15:04:720 (11888) 0 Switching to temporary %SYS Namespace
04/23/21-09:15:04:798 (11888) 0 Mounted database c:\intersystems\cache\mgr\cachelib\ (SFN 1) read-only. Database label is marked read-only. 
04/23/21-09:15:05:532 (11888) 3 Error: ERROR #5002: Cache error: <FUNCTION>LoadDLLs+27^STU - Shutting down the system
04/23/21-09:15:09:751 (11888) 0 Shutting down Cache
04/23/21-09:15:11:095 (11888) 0 Notifying Clients
04/23/21-09:15:11:110 (11888) 0 No user shutdown routines to execute
04/23/21-09:15:11:141 (11888) 0 Stopping User Jobs
04/23/21-09:15:11:704 (11888) 0 Stopping Network Servers
04/23/21-09:15:11:798 (11888) 0 Withdrawing from License Domain
04/23/21-09:15:11:845 (11888) 0 Waiting for users to stop
04/23/21-09:15:11:860 (11888) 0 Stopping Client Networking
04/23/21-09:15:11:876 (11888) 0 Removing database locks
04/23/21-09:15:11:876 (11888) 0 Updating Journal File
04/23/21-09:15:11:892 (11888) 0 Skip jrnwait as WIJ update is disabled
04/23/21-09:15:12:907 (11888) 0 Waiting for database updates to complete
04/23/21-09:15:12:907 (11888) 0 Database updates complete
04/23/21-09:15:12:907 (11888) 0 Stopping System Jobs
04/23/21-09:15:13:048 (15180) 0 GARCOL exited due to system shutdown
04/23/21-09:15:13:048 (12740) 0 EXPDMN exited due to system shutdown
04/23/21-09:15:13:048 (7216) 0 JRNDMN exited due to system shutdown
04/23/21-09:15:13:658 (12304) 0 No blocks pending in WIJ file
04/23/21-09:15:13:673 (12304) 0 WRTDMN exited due to system shutdown
04/23/21-09:15:13:751 (10096) 0 CONTROL exited due to system shutdown
04/23/21-09:15:14:861 (11888) 0 Shutdown complete

 

 

 

Product version: Caché 2017.1
$ZV: 2017.2.2.865.3
00
2 0 5 102
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Replies

Hi

When did this issue start happening and what happened before this error that required the system to be shut down and restarted? Was there a system problem or just a normal restart?

Fresh install on a Windows 10 Enterprise v1909.

What is the WRC?

Rico, did you resolve this problem?  InterSystems Support can help you with startup issues if you haven't fixed the problem.  If you have fixed it, let us know what you did to cure it.

Erik