In the WRC, we often see customers contact us because they are having been provided a .PPK file for use with SFTP connections, but they don’t know how to use that key within InterSystems IRIS. This article will explain why this represents such a problem, and explain how to use the .PPK key to generate a Private / Public Key pair in a format recognized by InterSystems IRIS.

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In the WRC, we frequently see customers contact us because their Web Gateway is unable to serve web pages. This article will explain a frequent reason why these errors can occur, and explain some tools which can be used to debug the problem. This explanation is focused on the Web Gateway serving InterSystems IRIS instances, but the same explanation should apply to the CSP Gateway serving Caché instances as well.

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In the WRC, we often see customers raise questions regarding a new Web Gateway setup where the Management Portal half-loads, but doesn’t show images. This article will explain why this error occurs, as well as how to fix it. This explanation is focused on the Web Gateway serving InterSystems IRIS instances, but the same explanation should apply to the CSP Gateway serving Caché instances as well.

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