In the WRC, we often see customers contact us because they are having been provided a .PPK file for use with SFTP connections, but they don’t know how to use that key within InterSystems IRIS. This article will explain why this represents such a problem, and explain how to use the .PPK key to generate a Private / Public Key pair in a format recognized by InterSystems IRIS.
The Problem:
You are trying to use InterSystems IRIS to connect to a remote SFTP server.
In the WRC, we frequently see customers contact us because their Web Gateway is unable to serve web pages. This article will explain a frequent reason why these errors can occur, and explain some tools which can be used to debug the problem. This explanation is focused on the Web Gateway serving InterSystems IRIS instances, but the same explanation should apply to the CSP Gateway serving Caché instances as well.
The Problem:
Attempting to load a Web Application (either a custom application or the System Management Portal) results in one of the following errors (depending on your browser):
In
In the WRC, we often see customers who have encountered a problem viewing their SOAP Catalog pages in a browser. This article will explain why the error is being encountered, as well as suggest a fix. This explanation is focused on the symptoms seen in InterSystems IRIS, but similar behavior can be seen in more recent versions of Caché.
The Problem:
You are trying to create new SOAP Web Services in InterSystems IRIS. When you go to view the SOAP Catalog for what you have created so far you encounter the following error in your browser:
On older CSP Gateway and Caché instances, this might instead
In the WRC, we often see customers raise questions regarding a new Web Gateway setup where the Management Portal half-loads, but doesn’t show images. This article will explain why this error occurs, as well as how to fix it. This explanation is focused on the Web Gateway serving InterSystems IRIS instances, but the same explanation should apply to the CSP Gateway serving Caché instances as well.
The Problem:
You just installed the Web Gateway on a stand-alone Web Server. When you go to load the Management Portal, you find that it cannot display or load images, like so:
Why this happens:
The issue