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Take a look on the documentation of an (old) Cache instance (download the latest Cache 2018.x from WRC, if neccessary). There is a ZEN tutorial. You can follow the samples on IRIS, the ZEN classes are part of IRIS installation. Do not ask me for details, I have never used ZEN.

hi andy, it's in older cache/ensemble e.g. 2017 -- you'll find it in the samples namespace - class ZENDemo.home (open this in browser from studio and it's a good start). ZENApp.Helpdesk class is also a great help