Problem connection IRIS to Atelier

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I have a problem connecting IRIS to Atelier Webapplication.

IRIS Version: IRIS for UNIX (Red Hat Enterprise Linux for x86-64) 2019.1.1 (Build 609U) Thu Sep 12 2019 22:40:26 EDT

 When I try to access Atelier API  ( i.e. Webbrowser ) then I can not authorize.

Here is what it looks like:

URL: http://localhost:52773/api/atelier

I put in the valid credentials of a user with a %Developer Role but I am not able to authorize.

The api/atelier web application is enabled in the Management Portal.

I have this bevhavior only with the ReadHat Community Unix version of IRIS. 

When I try the same with a Windows Community Version of IRIS on Windows 10 - I can successfully authorize and connect.

Anyone any idea ? Maybe it is a license problem but I have no valid license key to test :-(

 

 

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Answers

The best way to handle such problems is:

a) Enable Audit (System Administration -> Security -> Auditing)
b) Enable logging of audit events LoginFailure and Protect (Configure System Events)
c) Reproduce the error
d) Check Audit database if it has any reported LoginFailure or Protect events. If yes -- check details of these events.

After enabling Audit and enabling the specific Audit events I could see the reason for the login failures.

Error message: ERROR #800: Logins for Service %Service_WebGateway are disabled
Web Application: /api/atelier

After starting the WebGateway Service I was able to log in.

@Alexander Koblov : Thanks for the tip - I did this already but didn't enable the specific events. So I could see nothing. Thank you.
 

 Maybe it is a license problem but I have no valid license key to test :-( 

You would need any license, and should be able to connect if you use IRIS Community Edition.

But you need any license, with a common version, without a license it will not work. You can get a preview license on WRC.

 

I have the IRIS Community Edition license for Red Hat. Funny is that the  IRIS Windows Community Edition works like a charm.

Here is the license key for the Red Hat Edition. Everything looks good.

License Capacity  InterSystems IRIS Community license
Customer Name  InterSystems IRIS Community
Order Number  54702
Expiration Date  10/30/2021
Authorization Key 8116600000500000500008000084345EF8F2473A5F13003
Product=Server
License Type=Concurrent User
Server=Single
Platform=IRIS Community
License Units=5
Licensed Cores=8
Authorized Cores=8
Extended Features=3A5F1300
- Interoperability
- BI User
- BI Development
- HealthShare
- Analytics Run
- Analytics Analyzer
- Analytics Architect
- NLP
- HealthShare Foundation
- Analytics VR Execute
- Analytics VR Format
- Analytics VR Data Define
- InterSystems IRIS
Non-Production

  Unfortunately I have no login for WRC and can not get a preview license to test.

check license usage in SMP/Operations

Check CSP Session as well

In Security / Application force authentication not to lose licenses to Unknown user,
It is not to comfortable but may help.

BTW. my preview licenses had all features but NO users.  I kicked them as useless.

Thank you Robert .

When I try to connect -- 4 licenses are free out of 5 and also the trick to In Security / Application didn't work.

Hi Udo,

I tried it with my 1 year old  Atelier installation.
Setup of a new sever connection.
The test showed me:

 

OK so I changed to PASSWORD only

 

AND the test worked OK.   And access as well..
 

Hello Robert, yes of course I tried this but unfortunately it does not work. Do you have a Windows version or a Red Hat Linux ?

mine is Windows.

I just tried it with the Symposium (Docker, UBUNTU)  ==> Community Version + Key

License Capacity  InterSystems IRIS Community license
Customer Name  InterSystems IRIS Community
Order Number  54702
Expiration Date  10/30/2021
Authorization Key

8116600000500000500008000084345EF8F2473A5F13003
Product=Server
License Type=Concurrent User
Server=Single
Platform=IRIS Community
License Units=5
Licensed Cores=8
Authorized Cores=8
Extended Features=3A5F1300

. . . 

. . . 

Atelier required a restart but then it worked.

WELL: default in Ubuntu / Docker : firewall off
I fear Red Hat is different. But my last Red Hat is 15 yrs back :-(

My personal decision was to move to Docker because it is really easy after 1/2 day playing with basics.

Windows also worked for me - see my sentence in the description:

When I try the same with a Windows Community Version of IRIS on Windows 10 - I can successfully authorize and connect.
 

Thanks for your help.

Sorry. My DOCKER is a Windows version. Iris is Ubuntu.
So it is UBUNTU inside Windows.