George Varghese · Sep 15, 2020

HealthShare HIE Response

We are trying to make a document query from an HIE iti-43 on healthshare platform

the full SOAP message is follows

<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="" xmlns:wsa="">
<wsa:To soap:mustUnderstand="1">XXXXXX</wsa:To>
<wsa:Action soap:mustUnderstand="1">urn:ihe:iti:2007:RetrieveDocumentSet</wsa:Action>
<RetrieveDocumentSetRequest xmlns="urn:ihe:iti:xds-b:2007">

I am getting an error response as following and HIE (Health Information Exchange) is not able to figure why this error is happening. Can anyone  give some clue what is happening, so I can the same feedback.


The SOAP FAULT I am getting is


<SOAP-ENV:Envelope xmlns:SOAP-ENV="" xmlns:xsi="" xmlns:s="">
            <SOAP-ENV:Text xml:lang="en">Internal Server Error</SOAP-ENV:Text>

            <error xmlns="urn:ihe:iti:xds-b:2007">
               <text>ERROR #5002: Cache error: &lt;SUBSCRIPT>zSendRequestSync+4^Ens.BusinessService.1 ^Ens.Runtime("DispatchName","")</text>


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Discussion (3)2
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The HIE resolved the issue. They had turned SAML token requirement against our connection

Thanks for the update George - note, this really isn't a CCR-related question.