· May 25, 2023

Getting IAM license


I am trying to get the API Manager up and running. 


I have enabled the application and IAM user and changed password.

when we run the I get the following.

Getting IAM license using your inputs...
Internal server error when testing inputs

I have check on Iris management portal , but could see no errors.

On the cspgateway I see

HTTP/1.1 500 Internal Server Error
Content-Type: application/json; charset=utf-8
Cache-Control: no-cache
Date: Thu, 25 May 2023 11:03:05 GMT
Expires: Thu, 29 Oct 1998 17:04:19 GMT
Pragma: no-cache
Content-Length: 202 {
"errors":[ {
"error":"ERROR #6220: Internal Server Error",
"summary":"ERROR #6220: Internal Server Error"

Any idea what I can try to resolve the issue?

Product version: IRIS 2022.1
$ZV: IRIS for UNIX (Ubuntu Server 22.04 LTS for x86-64) 2022.1.2 (Build 574U) Fri Jan 13 2023 15:10:33 EST
Discussion (5)2
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Hi Thomas,

I think this information is insufficient to get help from the community. What is the exact ISC_IRIS_URL for example?


My IRIS server is on https so I'm using port 443, but you could be using port 80 or 57772.