Error when running ^SystemPerformance utility

Question

Question

Mohammed Alhato · Mar 14, 2023

Hi all,

When I run the ^SystemPerformance utility to collect performance data about my IRIS instance (community), it manages to collect all sorts of data except for data related to ^perfmon. I am using %SYS to run the utility which should have all privilages, not sure what's meant by the below error message

perfmon

Command failed to run.
Error response from 'logman' command:


Error:
Access is denied.
Try running this command as an administrator.

Thank you!

Product version: IRIS 2022.3

Discussion (3)0

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Vic Sun · Mar 14, 2023

In that case, I'd recommend reviewing the service user documentation I linked above. If you prefer to not set the service user for whatever reason, then using an admin command prompt would be a perfectly acceptable short term alternative.

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score 0 · Answer 1 · 2023-03-14T10:15:34-04:00

Hi Mohammed,

This is a fairly common issue with Windows permissions. How are you opening terminal? Are you opening a Windows admin command prompt before entering the IRIS shell? Have you set a service user with the appropriate permissions to run Perfmon, if you are launching terminal from the cube?

https://docs.intersystems.com/iris20223/csp/docbook/DocBook.UI.Page.cls?KEY=GSA_using_windows#GSA_using_windows_nonadminperm_change

Basically, this message is informing you that the user running the terminal (and trying to run SystemPerformance) is trying to open Perfmon and can't. The above are a few things to check.

score 0 · Answer 2 · 2023-03-14T10:50:24-04:00

Mohammed Alhato · Mar 14, 2023

Hi Vic, thanks for replying. I am using the IRIS terminal directly not through the windows cmd

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