Can&#039;t uninstall without Instance Name

Question

Scott Roth · Jan 14, 2019

I loaded 2017.2 onto a windows desktop that I was going to use for testing. I need to now uninstall 2017.2 but when I do I get a ERROR saying it can not find the INSTANCE name, when there is HEALTHSHARE defined.

Has anyone else had this issue? I would like to uninstall this version and start over from scratch without having to re-image my machine.

Thanks

Scott

Discussion (1)1

Pete Greskoff · Jan 14, 2019

First, when you say you "loaded" 2017.2 onto your machine, did you do an install or something else?

It sounds like you have a corrupt Windows registry. If you didn't do a full installation and just copied files onto the machine, that would certainly have caused this.

If you did do an installation, I'd suggest contacting the WRC, as this should never happen, and we'd like to get to the bottom of it. We'll definitely want to look at the cconsole.log and the installation log (in C:\Windows\).

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