Bachelor thesis: Automated quality rating of emergency calls using NLP

A group of students at the Chalmers University of Technology (Gothenburg, Sweden) tried different approaches to automatically rating the quality of emergency calls, including iKnow.

Excerpt: "The most impressive results produced by iKnow is its ability to correctly classify 100% of the calls using the Average algorithm. This is quite surprising since iKnow only compares low-level concepts, how words relates to each other."

Full story: http://publications.lib.chalmers.se/records/fulltext/244534/244534.pdf

  • + 7
  • 0
  • 232
  • 1

Comments

A bit of a long read, but very nice illustration of how iKnow's bottom up approach allows you to work with the full concepts as coined by the author rather than a top-down approach relying on predefined lists of terms. If this is only their bachelor thesis, I'm looking forward to see their master thesis :-)

Thanks for sharing Otto!