Hello, Enrico, thank you so much for your time, I'm calling the WS directly from the class generated in the SOAP Wizard, we use Caché 2018.1 over here and I did a double check today in the documentation and found a parameter that solve my problem with the prefix.

If for any reason you need to change it, just set this parameter into the class generated by the SOAP Wizard.

Parameter SOAPPREFIX = "AnythingYouNeed"

I agree with you Enrico, to me It isn't the reason of the error, but I would like to try this change before waiting for a long time te answer of the government support that is really slow over here hehehe.

So, there is not a SOAP fault, the system only send a message like "malformed XML" as we forgot some tag or something else, but me and another analyst did a double check and is perfect as the documentation says.