go to post Mark Boulton · Sep 14, 2023 Hi, I have encountered the same error on a local PC install of Iris. The local brains trust believes it is a Windows login credentialing issue borne of a regular organisation policy to change local passwords on a regular basis. Can you provide more detail on what the "Windows service that HealthShare runs as" is and where I can find it to change the login credentials? Thanks. Mark