Video timeout

Question

Question

Margaret Parker · Sep 21, 2016

I was just watching a video - Clinical Document Architecture and Document Creation - Videos An Introduction to CDA - from Australia (browser, Firefox). The video started and played fine for 8m 49s, then stopped with the following message: Could not download the video
Error code: PLAYER_ERR_TIMEOUT.

Discussion (3)0

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Sam Duncan · Jul 31, 2019

When I try to play that video using Firefox it stops at that point (without displaying any error messages, so your problem may be different). But reloading the page and clicking to a point a few seconds later seems to work for me - if you haven't tried that, it might allow you to pick up just after the place where it stopped.

It plays without stopping in Internet Explorer.

For reference, this seems to be the video:
http://video.intersystems.com/video/Video.Pages.VideoLibrary.cls?video=2...

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score 0 · Answer 1 · 2016-09-21T14:20:54-04:00

Lee Burstein · Sep 21, 2016

Which video timed out?

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score 0 · Answer 2 · 2016-09-21T19:10:31-04:00

It was the first one, An Introduction to CDA. Accessing over VPN, internet connection fine for everything else.

I just tried again after restarting this morning, using Chrome, and the whole video downloaded. Quite slow - had to wait 5 minutes to get to the 8m49s mark, but got there in the end. Thanks.