Question
Andy Stobirski · Aug 1

Mirror remote control command requested access to instance directory not found in registry.

Hi

This  morning I noticed that the ISCAgent.log for one of my high availabilty healthconnect servers has many entries that say:

"Mirror remote control command requested access to instance directory not found in registry."
Requested:d:\intersystems\healthconnect\

In addition, Messages.log has many of the following entries:

ValidateFailoverPartner: Failed: Server at SERVER:2188 (d:\intersystems\healthconnect\) sent /NE/ not /OK/...(repeated 20 times)

As far as I can see, nothing has changed on either server (01 and 02) and the arbiter they use is working correctly.

Any idea?

Andy

Product version: IRIS 2022.1
$ZV: Mirror remote control command requested access to instance directory not found in registry.
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Discussion (1)2
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Hi Andy, 

If you have problems with production servers, I advise contacting Support directly. (Looking at the question's date, you may have contacted us already).

The issue you show here is not common and can be related to file permissions (reinstalling may help) or a product bug. To diagnose the problem, Support may need to ask you for more details, logs, etc.