Installation hangs

Question

Question

Vermon Ferre · Feb 28

I had some issues with my install so I tried removing the software using Windows Add/Remove programs but it just froze. It messed up my install and now I can't access the SMP.

I tried reinstalling using the same commands I did on first install but it froze again. There were no logs in the installdir that was created. Windows log just shows install started.

Product version: HealthShare 2019.1

Discussion (5)2

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Enrico Parisi · Feb 28

Are you running it from an elevated (administrator or equivalent) command prompt?

0 0

score 0 · Answer 1 · 2024-02-28T16:23:52-05:00

Ran command prompt as admin and also logged in as admin on windows. Same results on both instances.

score 0 · Answer 2 · 2024-02-29T05:22:53-05:00

Hi, I think this article wiil be helpful to clean up before reinstall : https://community.intersystems.com/post/points-note-when-uninstalling-intersystems-products-windows

score 0 · Answer 3 · 2024-02-29T14:16:08-05:00

I tried doing that as well. Logged on as a local admin, did add/remove. It looked to work but the bar is also just stuck and I don't see any progress.

score 0 · Answer 4 · 2024-03-12T14:24:50-04:00

I was finally able to resolve my issue. First I used msiexec /x to uninstall each and every product code registry entry. Then I deleted all intersystems folders (some CSP fonts won't allow you to but it's ok), then deleted the registry entries. New install using the command line worked after.