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· Jun 7, 2021

Business Operation error

#Ensemble

One of the business operations recently errored out, and keeps spitting this message:

ERROR <Ens>ErrFailureTimeout: FailureTimeout of 15 seconds exceeded in EnsLib.FTP.PassthroughOperation; status from last attempt was 
ERROR <Ens>ErrOutConnectFailed: SFTP Connect failed for ftp.[censored].com:2222/[censored]/SSL='!SFTP'/PubKey='C:\InterSystems\HealthShare\Keys\pub\[censored]'/PrivKey='C:\InterSystems\HealthShare\Keys\priv\[censored].pem'
with error ERROR #7500: SSH Connect Error '-2146430963': SSH Error [8010100D]: Failed getting banner [8010100d] at Session.cpp:238,0 (alert request ID=45956)

I'm wondering if something changed with the outbound connection settings for the external vendor? 

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Vic Sun · Jun 8, 2021

Hello Dustin,

There are a few things you can try to find out more about this.

1. Making an SFTP connection in terminal so you add additional debugging - https://community.intersystems.com/post/using-and-debugging-netsshsession-ssh-connections

2. Trying a different SFTP client - this will help identify if there's a problem connecting between the servers (network / firewall change, for example). If no SFTP client works, then you likely want to involve your network team / the downstream's network team (or potentially security team, different orgs might label the relevant party differently).

3. If the SFTP connection was working earlier, but nothing was changed in Ensemble, then it seems pretty apparent that something changed outside of Ensemble. You could see when the problem started and ask around internally / externally to see what might have changed.

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