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· Oct 1, 2019

Atelier: Install

I've installed Atelier according to instructions but after rebooting Eclipse there is not opportunity to launch Atelier. In preferences there is not Atelier. I've tried to update and reinstall Atelier but it didn't get a result. I checked it was installed on my PC. 

How can I solve this problem? And why I faced to this situation?

All needed components were been installed earlier.

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Nicole Aaron · Oct 1, 2019

The two most common problems when we see behavior like this are:

  1. An unsupported version of Eclipse is installed - Eclipse Photon is the only supported version for Atelier. You can check your Eclipse version by going to the "About Eclipse" menu.
  2. An unsupported version of Java is installed - Java 8 is the only supported version for Atelier. You can check your Java version by entering "java -version" in an OS command prompt.

If you are still having trouble feel free to comment here in the Developer Community, or open a new WRC case (by emailing support@intersystems.com) to investigate with InterSystems Support.

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