Question
Augusto Estefan · Sep 28

After upgrade management portal Web dont start

We just upgrade from cache 2016.2 to IRIS 2020.1.1.

After this upgrade we cannot access to the portal web management, and dont give errors about that just this:

09/28/21-15:59:16:654 (20192) 1 [Utility.Event] Private web server has not started after 5 seconds.

Is this normal? 

I followed the guide but dont talk nothing about that.

This is a normal problem when upgrading? 

 

Thanks!!

Product version: IRIS 2020.1
$ZV: IRIS for UNIX (Red Hat Enterprise Linux for x86-64) 2020.1.1 (Build 408U) Sun Mar 21 2021 22:21:14 EDT
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Augusto,

I'd check if the port is taken by something else. Perhaps the OS logs or the IRIS ^SYSLOG will have entries of note?

Maybe you can try restarting the web server to see if you can throw an error?

When im trying restarting the web server gives this error 

[Wed Sep 29 13:40:42.954686 2021] [:crit] [pid 7933] (38)Function not implemented: AH00141: Could not initialize random number generator

Do you know if the upgrade change the versions of apache?

I'm not sure about that, Apache has been updated over the years but I don't know which versions and when off the top of my head.

I would suggest investigating this with WRC. I am aware that that error can be thrown in a container environment depending on the OS, so perhaps that is relevant to your situation.