Unable to add a service to a production

Question

Question

James Westley-F... · Dec 9, 2021

I've experienced this problem several times recently. I go to a production in my development instance and click on the (+) to add a new service. A pop-up appears with the message "An error occurred with the CSP application and has been logged to system error log (^ERRORand nothing else. Examining ^ERRORS is of no help. There's a lot of gibberish there that isn't informative in the least.

I can add processes and operations just fine.

The last two times this happened I had to re-install HealthShare from scratch. Surely this is something that can be fixed without having to reinstall a third time this week.

Does anyone have any insight into this? It surely would be appreciated.

Bill

Product version: HealthShare 2019.1

$ZV: Cache for Windows (x86-64) 2018.1.2 (Build 309_5_19491U) Tue Dec 10 2019 17:30:27 EST

Discussion (5)1

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Alexander Koblov · Dec 10, 2021

Open settings for the web application (Menu -> Web applications -> [choose web application]) where you run the production and put %CSP.Error.cls as the "Custom Error Page". Reproduce the error. You should see the actual error on the page.

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score 0 · Answer 1 · 2021-12-09T12:26:14-05:00

James Westley-F... · Dec 9, 2021

FWIW, this happens in all namespaces.

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score 0 · Answer 2 · 2021-12-09T13:22:11-05:00

I'm not sure if you're looking at the ^ERRORS global directly or viewing it in the management portal under System Operation >> System Logs >> Application Error log. If you're doing the former I'd suggest switching to the latter as it's easier to see what's what.

If you want to post a screenshot from Application Error log the community can chime in, but I'd suggest getting the WRC involved to take a look.

score 1 · Answer 3 · 2021-12-14T12:01:50-05:00

You gave me the magic trick, sir! This is a bit more informative.
CSP error occurred

Error: Page '/csp/healthshare/hsaccess/EnsPortal.Dialog.ProductionAddService.zen' does not exist ErrorNo: 5912 CSP Page: /csp/healthshare/hsaccess/EnsPortal.Dialog.ProductionAddService.zen Namespace: HSACCESS Class: <Unknown>

Now I'm curious how that Zen page would go missing. A production will work wonderfully for a day or three but go missing. Productions work fine when I install them but soon afterward this is the result.

I found that class in Studio, recompiled it, and my production allows me to add services again.

Thank you! I learned something new.

score 0 · Answer 4 · 2021-12-15T05:37:15-05:00

Alexander Koblov · Dec 15, 2021

I'm glad that helped! This is why we all here -- to learn something new! :-)

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