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Question Ponnumani Gurusamy · May 4, 2020

Didn't able to start InterSystems Cache

#Caché #System Administration

Hi Team,

      We weren't able to start the InterSystems cache server. I attached error screenshot and console log details on below. 

 

 

Console log error:

Retry CLNDMN job start after timeout with last job error = <UNKNOWN ERROR>.
JOBTRACE: Create job indirect, rtnref = START^CLNDMN.
JOBTRACE: Create job by control, rtnref = START^CLNDMN, pid = 6944.
JOBTRACE: Timed out waiting for child (6944) to appear in PIDTAB.
Error: ERROR #5001: Cannot start CLNDMN job - Shutting down the system

 

Please guide me, how we resolve this issue.

 

Thanks & Regards,

Ponnumani G.

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Comments

Robert Cemper · May 4, 2020

First, check if the Caché SERVICE (in win sense) gets started as account With enough privileges 

Next, check that the installation directory and all sub dir are accessible with all right from this account

Eventually, consider a reinstall / Update with enough ADMINISTRATOR rights
 

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Ponnumani Gurusamy  May 4, 2020 to Robert Cemper

We tried with administrator credential also. But we are facing this same issue.

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