We're having an issue with some messages being sent to a downstream system from Healthshare. Part of the free text in the NTE segment is displaying with special characters on the system front-end but is not present in the HL7 message that we send to them. We are guessing that this is a result of some of the text being copied and pasted from something like MS Word. The '?' on their system is just representing an invalid character.
Is anyone aware of a way to prevent this occurring? We are sending the messages using the 'cp1252' encoding.
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