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Associate professor at Igor Sikorsky Kyiv Polytechnic Institute
Question Iryna Mykhailova · Oct 26, 2023

Where to get IRIS on MacOS

Hello,

One of my students experiences a problem these last couple of days with downloading IRIS for MacOS. She gets this error message:

Where/how can she download it?

Comments

Ben Spead · Oct 26, 2023

Please have your student reach out to the WRC so they can look into this issue.  In all likelihood there is something specific to the student's account that needs to be corrected

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Irène Mykhailova  Oct 26, 2023 to Ben Spead

As far as I know, only registered users can reach out to WRC. She's talking about the Community Edition or Try IRIS.

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Ben Spead  Oct 26, 2023 to Irène Mykhailova

Community Edition users can still reach out to the WRC.  If they explain the issue, then the WRC will look into the matter.  This is an application that I own and I have already asked my team to start looking at what is going on with this users' account, but contacting the WRC is always advisable to issues can be investigated that are blocking people from getting our software.  

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Iryna Mykhailova  Oct 26, 2023 to Ben Spead

Thanks, I told her to reach out to WRC.

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Iryna Mykhailova  Oct 29, 2023 to Becky Yu

@Wan-Ju.Yu thanks a lot for looking into it.

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