Kenneth Poindexter · Jan 6, 2016

What are the best steps for troubleshooting a Windows Printer

What are the best steps for troubleshooting printing to a Windows printer from Cache.  The printer has been configured in the Windows Printer Manager and has been able to print a test page (from the windows print manager).

The device has been configured in Cache -> Sys Admin -> Config -> Device Settings -> Devices with properly formatted |PRN|printer device name and "W" for open parameters and 101 for Alias.

From a command prompt, O 101 U 101 write something U 0 C 101 doesnt output anything to the printer, but does create a document in the Windows print spooler.


What steps should one take to troubleshoot this problem.

0 400
Discussion (2)6
Log in or sign up to continue

For Printer issues on Windows you want to make sure the Cache Service ("Caché Controller for...")  is set to run as an Administrator account.