Question
Sechaba Tomodi · Dec 2, 2021

Synchronization failed

I need help with resolving this issue of Synchronization failing.

13:55:46.338:HS.Director: Switching to namespace 'MYPORTAL' [Foundation]
13:55:46.450:Ens.Director: Production 'MYPORTALPKG.HSCOMMProduction' starting...
13:55:46.589:....HSCOMMProduction: Table synchronization state: Waiting
13:56:01.604:....HSCOMMProduction: Startup Error 0 =‰Synchronization failed*zOnStart+50^HS.Util.AbstractProduction.1
MYPORTALÞ.e^zOnStart+50^HS.Util.AbstractProduction.1^2(e^zStartProduction+41^Ens.Director.1^1(e^zStartProduction+8^%SYS.Ensemble.1^1'e^zStartProduction+8^Ens.Director.1^1-e^zinvokeMethod+22^|"HSLIB"|HS.Director.1^1*e^zinvokeAll+28^|"HSLIB"|HS.Director.1^1(e^zStartAll+1^|"HSLIB"|HS.Director.1^19e^zStartProductions+2^|"HSLIB"|HS.UI.StartStopFrame.1^10e^zOnPage+24^|"HSLIB"|HS.UI.StartStopFrame.1^18e^zPage+9^|"HSLIB"|EnsPortal.Template.standardPage.1^2$e^CSPDispatch+480^%SYS.cspServer^2$d^CSPDispatch+274^%SYS.cspServer^1&d^zProcessRequest+1^%CSP.Session.1^1!d^Request+668^%SYS.cspServer2^1 d^Request+25^%SYS.cspServer2^1&d^zProcessRequest+1^%CSP.Request.1^1d^css+43^%SYS.cspServer2^1 d^SuperServer+55^%SYS.SERVER^3d^^^0
13:56:01.608:Ens.Director: ERROR #5001: Synchronization failed
13:56:01.609:Ens.Director: ERROR #5001: Synchronization failed
13:56:01.609:HS.Director: Switching to namespace 'MYPORTALREPORTS' [Foundation]
13:56:01.644:Ens.Director: Production 'MYPORTALREPORTS.ReportingProduction' starting...
13:56:03.182:Ens.Director: Production 'MYPORTALREPORTS.ReportingProduction' started.ERROR #5001: Synchronization failed
Product version: IRIS 2020.1
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I feel like a broken record, but InterSystems Support is pretty awesome and probably a better place to start for deeper HealthShare issues than the Developer Community. (And at first glance this seems like a deeper HealthShare issue.) Though it would be great if you could circle back and say what the solution was once you have one in case someone else runs into this!

You need to look at the sync business operation in the Registry. That probably has a useful error message (if the request made it to the Registry).