ERROR #5005: Cannot open file '/var/cache/cache.cpf_3458', why?

Question

Question

Arto Alatalo · May 5, 2020

Every time I click Save on System > Configuration > Memory and Startup page, I get "ERROR #5005: Cannot open file '/var/cache/cache.cpf_XXX' " error message, where XXX is a random number. This problem appeared some time ago without any clear reason. All file access right are seems OK.

Any ideas?

Discussion (3)1

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John Bland · May 6, 2020

Did you check the owner and group of the /var/cache directory as well as its permissions. It should be owned by the start/stop user defined during the install and with a group of cacheusr with permissions 775. Also check the cache.cpf file as its permissions matter since this is an attempt to save the file before posting changes.

John

0 0

score 0 · Answer 1 · 2020-05-06T04:19:14-04:00

Arto-

If this is a problem with a supported Caché license, then please feel free to raise it with Support.

Best regards,
Stefan

score 0 · Answer 2 · 2020-05-06T09:21:28-04:00

With IS support's help this issue is solved now. There were some mistakes in the installation of the Cache instance causing some permission troubles. Thanks for your time.